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Console

Xbox One backwards compatibility FAQ
Find out how the Xbox One differs from the Xbox 360 and learn which features are compatible.
How to restart or power cycle your Xbox One console
Have performance or stability problems with your Xbox One games? Restarting or power cycling your console will resolve most common issues.
Manually eject a disc from your Xbox One console
Learn how to manually eject a disc from the Xbox One console.
Troubleshooting a blank TV screen or monitor while your Xbox One is on
Learn troubleshooting tips for when you get a blank TV screen with your Xbox One console.
How to use the Offline System Update Diagnostic Tool on Xbox One
The diagnostic tool can be used to troubleshoot an Xbox One console that's having issues downloading a system update from Xbox Live.
Xbox One console won't power on
Learn what to do if your Xbox One console won't power on.
How to troubleshoot problems playing a disc on your Xbox One
If you get a disc error when trying to play a game, music CD or film on your Xbox One, try these troubleshooting tips.
Moving from Xbox 360 to Xbox One
Learn what happens when you move from an Xbox 360 console to an Xbox One. Most of your information moves along with you.
You can't switch to party chat on Xbox One
Find out what to do if you can't switch to party chat on your Xbox One console.
About energy-saving and Instant-On power modes
Learn about energy-saving and Instant-On power modes.
"I am having problems with system updates on my Xbox One"
Learn what to do if you get an error when trying to perform a system update on your Xbox One console.

Support resources

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