By using this site you agree to the use of cookies for analytics, personalized content and ads.
Share this page

Games: Troubleshoot

Xbox One cloud game saves FAQ
Find answers to frequently asked questions about Xbox One cloud game saves.
Syncing Xbox One game saves to the cloud error messages
Learn how to troubleshoot cloud storage issues when you try to synchronise Xbox One game saves.
Xbox One backwards compatibility FAQ
Find out how the Xbox One differs from the Xbox 360 and learn which features are compatible.
Troubleshoot external storage detection on Xbox One
Learn how to detect your external hard drive and what steps to take if your console doesn’t detect external storage.
Xbox One game disc exchange
Learn how to exchange damaged Microsoft Xbox One discs through the Microsoft Game Disc Exchange Programme.
Uninstall Xbox One games or apps to free hard drive space
Learn how to delete games or apps to create free space on your Xbox One console.
“My Xbox One game won’t start or freezes during gameplay”
If your Xbox One game won’t load or start, or if it freezes up during gameplay, find out how to troubleshoot this problem.
The installation process stops at or near 0% when installing an Xbox One game from a disc
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
Troubleshoot Halo 5: Guardians multiplayer issues
Find out how to troubleshoot multiplayer or matchmaking issues in Halo 5: Guardians.
”I get an error message when I run the ‘Test multiplayer connection’ on Xbox One”
Find out about what solutions to try if you’re getting an error message when run the Xbox One Multiplayer Connection Test.
How to restart or power cycle your Xbox One console
Have performance or stability problems with your Xbox One games? Restarting or power cycling your console will resolve most common issues.
Recording problems with Game DVR
Learn what to do if you have problems recording with Game DVR.
Problems with Xbox One achievements and challenges
Learn how to resolve problems with achievements or challenges on your Xbox One console.
Troubleshoot slow game or app downloads on Xbox One
Find out how to troubleshoot slow game or app downloads on your Xbox One console.

Support resources

Share this page