By using this site you agree to the use of cookies for analytics, personalized content and ads.
Share this page

Games: Troubleshoot

Find answers to frequently asked questions about Xbox One cloud game saves.
Learn how to troubleshoot cloud storage issues when you try to synchronise Xbox One game saves.
Find out how to troubleshoot slow game or app downloads on your Xbox One console.
If your Xbox One game won’t load or start, or if it freezes up during gameplay, find out how to troubleshoot this problem.
Learn how to replace damaged Microsoft Xbox discs through the Microsoft Game Disc Replacement Programme.
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
Have performance or stability problems with your Xbox One games? Power cycling your console will resolve most common issues.
Learn what to do if you have problems recording with Game DVR.
Learn how to resolve problems with achievements or challenges on your Xbox One console.

Support resources

Share this page