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Networking

"I've connected my Xbox One to Xbox Live before, but I can't connect now."
If you can't connect to Xbox Live with your Xbox One, even though you've been able to connect before, find solutions here.
Troubleshoot slow game or app downloads on Xbox One
Find out how to troubleshoot slow game or app downloads on your Xbox One console.
"I can't hear my friends online, or I can't join or host a multiplayer game with my Xbox One"
If you're using your Xbox One console and you can't hear your friends online, or you can't join or host an online multiplayer game, find a solution.
”I get an error message when I run the ‘Test network connection’ on Xbox One”
Find out about what solutions to try if you’re getting an error message when run the Xbox One Network Connection Test.
Network settings on Xbox One
Learn about the network settings on your Xbox One and common network troubleshooting procedures.
”I get an error message when I run the ‘Test multiplayer connection’ on Xbox One”
Find out about what solutions to try if you’re getting an error message when run the Xbox One Multiplayer Connection Test.
Using Xbox One offline
Using your Xbox One offline: Find out what you can do and how to set your console to offline so it doesn't automatically connect to the Internet.
Network ports used by Xbox Live on Xbox One
If you have a firewall or router, you might need to make a configuration change for your Xbox One console to communicate with Xbox Live. Find out here what ports you need to have open.
"My Xbox One is getting randomly disconnected from Xbox Live"
Find out about what solutions to try if you find your Xbox One is being randomly disconnected from Xbox Live.
Connect your Xbox One to Xbox Live with a Windows PC instead of a router
Learn how to connect your Xbox One console to Xbox Live using your computer instead of a router.
"I am experiencing slow performance when playing Xbox One games on Xbox Live."
Find out about what solutions to try if your Xbox One is able to connect to Xbox Live, but you’re experiencing slow performance or lag when playing games on Xbox Live.

Support resources

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