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Killer Instinct on Windows 10 FAQ

Have a question about Killer Instinct on Windows 10? Check here for answers to frequently asked questions.

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I was prompted to upgrade my operating system to download Killer Instinct. Which version of Windows do I need?

You need Windows 10 with the November update (version 1511 or later) to download and install Killer Instinct.

Additionally, your device must be running a 64-bit version of Windows 10. If you have a 32-bit version, you will not be able to play Killer Instinct.

To see whether you're running an applicable version of Windows on your device:

  1. Go to Start, type "About your PC" and then select About your PC.
  2. Look under PC for Edition to find out which version and edition of Windows your PC is running.
  3. Look under PC for System type to see if you're running a 32-bit or 64-bit version of Windows.

If you don't see a version listed, you need to update before you can download the game. There are a couple of ways that you can do this:

  • Go to Start, select Settings, select Update & security and then select Windows Update. Check to see if any relevant updates are available.
    Note If it's been less than 31 days since you upgraded to Windows 10, you won't get the November update straight away. This is to allow you to go back to your previous version of Windows if you choose. After the 31 days have passed, your PC will automatically download the November update.
  • See the Windows 10 November update: FAQ  page to upgrade your device to Windows 10 with the November update.

Do I need additional software to play the game?

Yes, you need to have DirectX 11 or later installed to play Killer Instinct. To see if you have DirectX 11 installed:

  1. Press the Windows logo key+R to open the Run dialogue box.
  2. Type "dxdiag," and then press Enter to run the DirectX Diagnostic Tool.
  3. On the System tab in the System Information window, look for the DirectX version listed. It must be "11" or higher to run Killer Instinct.

What are the hardware requirements?

The following table lists the minimum and recommended configurations for Killer Instinct on Windows 10.


  Minimum Recommended
OS Windows 10 64-bit (1511 update) Windows 10 64-bit (1511 update)
Processor Intel Core i5-750 2.67GHz or
AMD Phenom II X4 965 3.4GHz

Intel Core i5-4670K 3.4GHz or
AMD FX-4300 3.8GHz

NVIDIA GeForce GTX 480
AMD Radeon HD 5850

NVIDIA GeForce GTX 670
AMD Radeon HD 7950

HD space 30 GB 30 GB

AMD – 1.5 GB

AMD – 2 GB

DirectX DirectX 11+ DirectX 11+
Monitor 720p 1080p

To determine your GPU (graphics processor) and VRAM (video memory):

  1. Go to Start, select Settings and then select System.
  2. On the Display tab, scroll to the bottom and select Advanced display settings.
  3. Scroll to the bottom and select Display adaptor properties. Adapter Type will show the name of the GPU, and Dedicated Memory will show the VRAM.

For more information, see How to find out if a game will work on your Windows 10 device.

If the refresh rate of the game is running too high, there are a couple of changes that you can make to try to resolve this:

  • Reduce the frame rate setting on your graphics card to at least 60Hz.
  • Reduce the refresh rate of your monitor to 60Hz.

What happens if I download the game on a device that doesn't meet the hardware requirements?

We recommend that you check the device specifications before you buy the game to make sure that your device meets the minimum requirements.

If you've already purchased the game, you can try adjusting the in-game graphics options. To do this:

  1. From the main menu, press Tab to select Help & Options.
  2. Highlight Graphics, and then select it by pressing Enter.

You can then make changes to your settings. Here is a list of your options:

  • Fullscreen – Changes whether the game is played in full screen mode or windowed mode in Windows 10.
  • Resolution – Adjusts the resolution of the game. The supported resolutions are: 640x360, 1024x576, 1280x720, 1366x768, 1600x900 and 1920x1080.
  • Motion Blur – Toggles on and off the effect of the game getting a little blurry when fast action is taking place on screen.
  • Reflections – Allows reflections to be toggled on or off in each stage of the game.
  • Ambient Occlusion – Toggles on or off a deeper shadow in the corners of objects and adds more definition and detail to the edges of objects.
  • Bloom – Turns on or off intense bright areas. With bloom on, any light source will be more intense near the source.
  • Anti-Aliasing – Makes the outside edges of objects smoother. If it's toggled off, the outside of objects can look jagged when viewed close up.
  • Shadow Quality – Options are high and low. It makes the shadows cast by fighters higher or lower quality depending on the setting.
  • Texture Quality – Options are high and low. It gives textures on the characters higher or lower quality depending on the setting.

If the game still doesn’t run correctly on your device, you can request a refund on any item you purchased within five days of purchase. For more information, see the Microsoft Store – Returns page.

How big is the game?

The size of Killer Instinct will change as the season progresses. To check the size of the game:

  1. See the Killer Instinct Store listing or search for “Killer Instinct” in the Windows 10 store.
  2. In the Additional information section on the game detail screen, Approximate size is displayed.
    Note This size does not include add-on items.

To determine if you have sufficient available disk space to install the game:

  1. Go to Settings, select System, and then select Storage. The used disk space for each drive on your device will be displayed.
  2. Check to make sure that you have at least 30 GB of available space on your hard drive.

    If you have more than one drive or partition, make a note of the one with the most available space. Then, under the Save locations section, make sure that New apps will save to is set to that drive or partition.

    Note If you've already started downloading the game, cancel and restart the installation to allow the game to be saved to the new location.

How long does it take to download the game?

The download time varies depending on the speed of your Internet connection. On average, it takes about 3 hours to download 30 GB over a 20-megabits per second (Mbps) connection.

While the game is downloading, do not cancel the download or shut down your computer. The Killer Instinct icon will appear on your Home screen once the download is complete.

Note You may be subject to additional Internet fees while you download the game.

If you're experiencing a slow download of the game, try the following:

  1. Make sure that you're not downloading more than one game, app or update at a time.
  2. If you have any other devices on your network that might be using bandwidth (for example, streaming a film), pause them until your download has completed.
  3. Check for any Windows 10 updates available for your device. Go to Settings and then select Update & security to see if there are any updates available.
  4. Troubleshoot potential connectivity issues by visiting the Fix Network Connection issues page.

What kind of accessory device do I need to control the game?

You can use a keyboard or an Xbox One controller. If you use a controller, you'll need either a USB cable to connect it to your device or an Xbox Wireless Adaptor for Windows.

If you have an Xbox 360 fight stick, you may be able to use this with your Windows 10 device to play Killer Instinct. Visit Killer Instinct fight stick support for more details and to see if your device is supported.

Why won’t my Xbox One fight stick work with Killer Instinct?

Support for Xbox One fight sticks will be available in a future update of Windows 10. For details, see Killer Instinct fight stick support or visit the Killer Instinct forum.

Do I need a Microsoft account to play the game?

You need a Microsoft account to play Killer Instinct. If you already play games on Xbox 360 or Xbox One, you can use the same account you use for those games. For more detail, see the Microsoft account FAQ.

Do I need to be online to play?

You will need to sign in to the Xbox Live service via the Xbox app on your Windows 10 device when you launch Killer Instinct. Once successfully connected, you can continue to do the following as long as you are signed in to the Xbox app:

  • Access single player game modes (Player vs CPU, CPU vs CPU, Dojo, Practice, Combo Breaker Training, Story, Survival)
  • Access fight stats

The following features are only available while playing online:

  • Trials
  • Purchasing items from the Store
  • Shadow Lab
  • Playing multiplayer games
  • Accessing leaderboards

You also won't be able to use the benefits of Xbox Live while offline. See Why should I sign in to Xbox Live with a Microsoft account, below, for details.

If your device is having problems connecting to multiplayer games, you may need to reconfigure your firewall or adjust your device’s network settings. See Troubleshoot audio in parties and issues with multiplayer games on Windows 10.

I’m stuck while trying to play. How do I continue?

Killer Instinct has in-game Help that you can access at any time. From the main menu, press Tab to select Help & Options, and then select Help.

You can also visit the Killer Instinct community to engage with other players, as well as keep up to date with the latest news on the game.

I already have the Xbox One version of Killer Instinct. Are the two versions of the game linked?

Killer Instinct supports cross play on Xbox One and Windows 10. This means that you’ll earn achievements on both, and they will carry over between platforms. Game saves will also work cross-platform, meaning that you can start playing on Xbox One and continue playing on Windows 10, and vice versa. However, you'll need to be signed in to the same Microsoft account on both Xbox One and Windows 10 for this to work.

If you play on both Xbox One and Windows 10, the best way to launch the game on Windows 10 is to sign in to the Xbox app and launch Killer Instinct from there. If you launch the game without signing in to the Xbox app, you’ll be prompted to sign in to the Xbox app first.

If you do change platforms, there may be a delay of a few minutes while the saved progress of your game synchronises. See Cross play on Windows 10 and Xbox One.

If you’ve already played Killer Instinct on Xbox One and you start a game on Windows 10 using the same account, you may get the following warning message:

Save File Update Needed

2 Dev 46353306

You need to use Killer Instinct on your Xbox One console to update your Save File for use on Windows 10

A Exit Game B Continue without updating

To continue:

  1. Press the A button to exit the game on Windows 10.
  2. Launch the game on your Xbox One, and select a new fight in Season 3.
  3. Once your game has saved, wait up to 10 minutes for cloud sync to complete, and then re-launch the game on Windows 10.

If you press the B button and continue without saving, any previous Killer Instinct progress saved under your gamertag on Xbox One will be deleted, and your progress will continue the next time you sync your Windows 10 device.

How many times can I download and install the game?

You can download and install Killer Instinct on up to 10 different Windows 10 devices using the same Microsoft account.

Why should I sign in to Xbox Live with a Microsoft account?

When you connect Killer Instinct to the Xbox Live service, you get the following benefits while you play on your Windows 10 device.

Note You must connect to Xbox Live through the Xbox app to launch Killer Instinct. See "Do I need to be online or connected to the Internet to play?"

  • Stay connected to the Xbox Live community, view achievements, watch game clips and more.
  • Store your saved games in the cloud and continue playing on a different Windows 10 device or Xbox One console right from where you left it.
  • Play with your Xbox Wireless Controller on Windows 10 using the Xbox Wireless Adaptor.
  • Easily record, narrate and share your most epic gaming moments with built-in Game DVR.
    • To launch Game DVR while playing, press the Windows logo key+G.
    • To manage your Game DVR settings, launch the Xbox app, go to Settings, and then select Game DVR.
    • Any game clips that you capture while playing Killer Instinct can be accessed via the Xbox app. See Benefits of running the Xbox app while playing a game on Windows 10 for more information.

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