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Minecraft: Windows 10 Edition Beta FAQ

This page answers frequently asked questions about purchasing and downloading Minecraft: Windows 10 Edition Beta, expectations for players of the previous version, and playing the new Windows 10 edition of the game.

Get Minecraft: Windows 10 Edition Beta from the Microsoft Store.

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Download your free copy of Windows 10 Edition Beta (for existing owners of Minecraft on PC or Mac)

I already own a copy of Minecraft on PC or Mac. How do I get my free copy of the Windows 10 edition?

Players who already have the previous PC or Mac edition of Minecraft (running on Java) can download Minecraft: Windows 10 Edition Beta for free.

Note You'll need to get a code from Mojang, the game developer, by signing in to your Mojang account before attempting to redeem your code for Minecraft: Windows 10 Edition Beta. Otherwise, you may incur a charge. To get your code from Mojang:

  1. Sign in with your Mojang account.
  2. Under Minecraft: Windows 10 Edition Beta, select the link to request a code. The Windows 10 Store will open.
    Note You'll need to sign in to or create a Microsoft account. If you sign in, use the Microsoft account you use to sign in to your Xbox account.
  3. If you're running Windows 10, you'll be able to download the game right after redeeming your code. If you're running an earlier operating system, you'll need to come back to the Windows Store once you're running Windows 10.

The code you receive from Mojang will be kept on your account, in case you’re unable to redeem it straight away, or in case you have problems trying to redeem it in the Windows Store.

If you don't already own a copy of Minecraft, you can purchase Minecraft: Windows 10 Edition at a discount throughout the beta period.

What do I do if I’m having a problem with my code?

You can take one of the following actions, depending on the type of issue you’re having with your code.

Note Please don’t contact Mojang for any problems with your code once you have requested it—code redemption problems are handled by Xbox Support.

  • I never requested a code for Minecraft on Windows 10

    If you have an existing Mojang account but have never requested a Windows 10 code, you can do this by following the steps in the section directly above.

  • I already received my Windows 10 code from Mojang

    If you received your code but didn’t redeem it at the time you requested it:

    1. Go to http://microsoft.com/redeem and sign in with the Microsoft account you use to sign in to your Xbox account.
    2. Enter the code that you requested.
    3. Once completed, you’ll be able to download the game on your Windows 10 device.
  • The code shows as already redeemed

    If you receive a message stating that your code has already been redeemed:

    • Check any other accounts you use on your Windows 10 device, and see if they have the option to install Minecraft: Windows 10 Edition Beta.
    • If that account can install the game, you’ll need to use that account to play your free copy of Minecraft.
  • The code shows as invalid

    If you receive a message stating your code is invalid:

    • If this is the first time that you’re attempting to redeem the code on your account, contact Xbox Support.
    • If you redeemed your code to your Microsoft account but don’t see the game available to download, you may have redeemed the code to the wrong Microsoft account. Follow the steps in “The code shows as already redeemed,” above.

    If you’re unable to sign in to the account that the code was redeemed against in order to play Minecraft: Windows 10 Edition Beta, contact Xbox Support. The support agent will help you cancel the code redeemed against the wrong account, provide a replacement code, and then help you redeem it against the correct account.

    Note The game will no longer be playable on the other account.

Do I need to sign in with my Xbox gamertag on my Windows 10 device when I redeem the code?

Yes, you must sign in to your own gamertag on your Windows 10 device. You can do this via the Xbox app or the Microsoft account page. For example, if you're using a friend's device to redeem your code, your friend will be entitled to the game for free, and you'll have to pay for it if you try to download it later on your own device.

You can check which account you're signed in with by looking at the upper-right corner while signed in at the Microsoft account page, or by opening the Xbox app.

I own Minecraft on PC, but I'm unable to request a code. What's wrong?

There are a couple of reasons why you might not be able to get a code:

  • You signed in to the wrong Mojang account, which did not purchase the PC/Mac version previously.
  • You already requested a code.

To verify that you have purchased Minecraft on your Mojang account, sign in at the Mojang account page and look for your purchase under "My Games." If you own it, it'll be listed there against your profile name. If you don't see it listed, you either don't own it or didn't use that account to buy it.

The code you receive from Mojang will be kept on your account, in case you’re unable to redeem it straight away, or in case you have problems trying to redeem it in the Windows Store.

Do I need to be running Windows 10 to request my code?

You can request your code at any time, but you can only run the game on a Windows 10 device. You'll be unable to download the game on an earlier operating system.

What happens if I don't have Windows 10?

If you redeem your code and you're not running Windows 10, you'll see a message in the Windows Store saying that you can only download the game to a Windows 10 device. Don't worry: If you signed in online with your own Xbox account on an earlier version of Windows, the game will be waiting for you as soon as you're running Windows 10 on any of your devices.

I just redeemed my code in the Store, but it's telling me I need to pay for the game. Why?

If you already had the Store app open when you redeemed your code, you'll still get the game for free. Close and reopen the Store app, and you should see the game available for you to download at no cost.

Will Minecraft: Windows 10 Edition Beta be available to purchase in retail stores?

You may be able to purchase a Minecraft: Windows 10 Edition Beta code from select retailers, but the easiest way to get the game is online from the Store.

When does the offer for the free game end?

Mojang will announce the offer’s expiration date once the game is out of beta.

Purchase the Windows 10 Edition Beta (for new players)

I paid for a copy of the game before realizing I could have gotten it for free. What do I do now?

If you already own Minecraft on PC or Mac and you purchased the beta version, contact Xbox Support.

What to expect if you're already playing Minecraft on other devices

Can I continue playing my existing version of Minecraft on PC/Mac?

Yes, you can. While you download and evaluate the beta version on Windows 10, your existing Java-version Minecraft experience will continue working exactly as it does today.

What happens to my existing Minecraft worlds? Can they be played on the Windows 10 edition?

Your existing Minecraft experience won’t change at all, and the Windows 10 edition isn’t intended to be an upgrade to your existing game. You can play the Windows 10 edition in parallel with the Java PC/Mac version, allowing you to see the new features, evaluate, and provide feedback—and at the same time maintain your existing worlds.

I'm an existing Xbox or Windows Phone player. Can I transfer my existing Minecraft worlds to Windows 10?

The Windows 10 Edition does not currently support the transferring of worlds from other devices.

Playing the Windows 10 edition

Can I play online with other people on Windows 10? Or on different devices?

You can play with up to four other people running Minecraft: Windows 10 Edition Beta or Pocket Edition on your local network. You can also play online with up to four of your Xbox Live friends in online multiplayer gaming.

If you or your friends subscribe to Minecraft Realms, you can play online with up to 10 players on different devices, depending on the Realm owner’s type of subscription. Visit Minecraft Realms support at Microsoft, or Mojang support for more information.

I'm new to Minecraft. What do I do, and how do I play?

Getting started with Minecraft is one of the fun and unique features of the game. There are no tutorials or help guides—the idea is that you learn by playing the game and working it out for yourself. However, if you get stuck or want to learn how to progress within the game, such as how to build items or expand your inventory, visit the Minecraft Wiki page, where millions of other players are available to help you.

How do I change how my character looks?

If you don't want to play as Steve or Alex, you can choose from one of our skin packs by clicking "Skins" on the home page, or you can create and upload your own personalized skin. For more info, see Create custom skins for Minecraft: Windows 10 Edition Beta.

Do I need to be online or connected to the Internet to play Minecraft: Windows 10 Edition Beta?

If you’re planning to be in an area with no online coverage, such as a long-distance flight or a sailing excursion, you can prepare your Windows 10 device to allow you to play Minecraft: Windows 10 Edition Beta offline.

For details on how to configure your Windows 10 device for offline play, visit Play games offline on Windows 10 using Offline mode.

The following in-game modes are supported while playing offline:

  • Single Player
  • Multiplayer via LAN

The following in-game modes require an online connection:

  • Realms
  • Multiplayer via Xbox Live

If you play offline, some features, such as the ability to purchase additional items from the Windows Store, will not be available. Additionally, any leaderboards will be unavailable while you're offline.

If you earn any achievements while playing offline, they will sync to your account the next time you sign in to Xbox Live on your device. Your game save progress will also sync when you sign in to Xbox Live.

How do I record and upload game clips?

For info about creating game clips, see Record game clips with Game DVR on Windows 10.

How do I provide feedback on the game while it's in development?

The development team at Minecraft is actively working on feedback as they receive it to bring you the best version of Minecraft ever made. If you have comments or suggestions to share with the development team, go to the Minecraft Feedback page.

Where do I find out more about Minecraft?

Once you've created your Minecraft world and have mastered the basics, there's a whole community dedicated to helping you explore all the features of the game and what you can do in your world. Visit the Minecraft Wiki page to learn more.

If you're playing Minecraft on a platform other than Windows 10 and you need support, see Getting help for Minecraft on different devices.

Playing Minecraft on Oculus Rift

In order to play Minecraft on Oculus Rift, you’ll need to have a copy of Minecraft: Windows 10 Edition Beta purchased either from the Windows Store, or from the Oculus Store. Once you’ve purchased it, signing in to both your Microsoft account and your Oculus account will sync the game between the two. This also means that any add-ons or skin packs you purchase will be available to play on your Oculus Rift.

I don't have Windows 10—I’m running Windows 7/Windows 8/Linux/OSX. Can I use Minecraft: Windows 10 Edition Beta with Oculus Rift support?

You’ll need to have the Windows 10 operating system running in order to use Minecraft: Windows 10 Edition Beta. You’ll also need to be running version 1511 or later. For help on how to upgrade to the latest version of Windows, visit Windows Update: FAQ (you’ll also be given steps on how to upgrade in-game).

The Oculus Minecraft app is crashing with the error 0x80070422. What do I do?

Make sure you have Windows Update enabled:

  1. Press the Windows key and type Services.
  2. Scroll down to Windows Update.
  3. Right-click and select Start from the menu.

My Oculus Minecraft app says that Windows 10, Update 1511 is required. What do I do?

Restart the Oculus Store and see if the Oculus Minecraft app update fixes this. If not, this may be due to a Windows Update either failing or not being applied. To troubleshoot:

  1. Download and run the official Windows Update Troubleshooter here: http://download.microsoft.com/download/F/E/7/FE74974A-9029-41A0-9EB2-9CCE3FC20B99/WindowsUpdateDiagnostic.diagcab.
  2. Press the Windows key and type Check for Updates.
  3. See if there are any missing Windows Updates available. If so, install them.
  4. Restart your computer using the Restart option on the Power menu.

My Oculus Minecraft app is crashing and giving me an exception in ucrtbase.dll message. How do I fix it?

Follow the steps directly above to see if there are any missing Windows Updates available.

The Oculus Minecraft app says that launching Minecraft "failed." Why?

Check to make sure you aren't already running Minecraft: Windows 10 Edition Beta. If you are, be sure to close the app first before trying to play it from the Oculus Minecraft app. If you continue to have problems, try running Minecraft: Windows 10 Edition Beta by playing it from the Xbox app. This may give you more insight into why the game won't play. If you continue to have issues, you can always contact Xbox Support or click on Contact Us on the Minecraft Feedback page.

I’m seeing strange graphics issues when I try to play the game. What’s happening?

Make certain your graphics drivers are up to date. If you have an Nvidia graphics card, you may need to visit the Nvidia support site to get the most up-to-date drivers for your graphics card. Download and install the new drivers, and then restart your computer.

I have dual graphics cards and multiple monitors. I can hear the Minecraft music, but Minecraft is stuck on a white screen with “Please wait.” What do I do?

This may be due to some confusion between your graphics cards regarding HDMI input and the Rift. If you have HDMI inputs going into both cards, unplug the HDMI input that’s not associated with the Oculus Rift.

Keep in touch with Minecraft updates

For a list of new features, game tweaks, and recent bug fixes relating to Minecraft: Windows 10 Edition Beta (including Oculus Rift), visit Mojang and go to the Recent Posts section.

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