Note As of 15 November 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.
The Zune Music + Video software is free and is necessary to sync content from a computer to a Zune player or Windows Phone.
Note A software disc is no longer included with the newer Zune players.
The Zune player software is also free and should be updated from time to time to get the latest improvements for your Windows Phone 7.
Download and save the most recent version of the Zune software package. To do this, click here.
If the computer doesn’t have Internet access
If you want to install the software onto a computer that doesn't have Internet access, follow these steps:
To learn more about accessing Zune services by location, see the Availability of Zune software and services by location page.
There are two ways to uninstall and reinstall the Zune software: automatically and manually.
For all versions of Windows 8
To remove and reinstall the Zune software automatically, click the Diagnose and fix this problem link, below. Then, click Run in the File Download dialogue box and follow the steps in the wizard.
Microsoft Fix it 20059
If this Fix It solution didn't work for you, consider checking your computer for issues that may be preventing programs (like Zune) from installing correctly before proceeding with the steps below. To do this, go to Fix problems with programs that can't be installed or uninstalled.
For all versions of Windows 7, Windows Vista and Windows XP
To remove and reinstall the Zune software automatically, click the Diagnose and fix this problem link. Then, click Run in the File Download dialogue box and follow the steps in this wizard.
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