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You can’t complete parental consent when creating Xbox Live child account

You can’t complete the parental consent section when you're creating an Xbox Live child account. When you try, you’re continuously looped back to a previous point in the process.

This may mean that there’s missing or incorrect information in the parent’s or the child’s Microsoft account.

Solution

To resolve this issue, verify the personal information in both Microsoft accounts.

Note If Xbox Live prompts you to provide a credit card for parental consent validation and you don’t live in the United States, this means one of the following:

  • The country field in your child’s Microsoft account is incorrect.
  • The country field in your child’s Microsoft account is blank.

Verify the personal information in the parent’s Microsoft account

To do this, follow these steps:

  1. Visit the Sign in page and sign in with the parent’s Microsoft account email address and password.
  2. Verify the following information on the Personal info page:
    1. Date of birth 
    2. Gender (optional)
    3. Country/region (required) 
    4. Postcode (optional)
    5. Time zone (optional)
  3. Click Save, click the parent’s name in the upper-right corner, and then click Sign out.

Verify the personal information in the child’s Microsoft account

To do this, follow these steps:

  1. Visit the Sign in page and sign in with the child’s Microsoft account email address and password.
  2. Under Personal details, verify that the Country/region is correct. If it’s not, click or tap Edit and update.
  3. Click or tap Save, click the child’s name in the upper-right corner, and then click Sign out.

    Note In some instances, you can’t change the Country/region setting in the child’s account until you verify the information in the parent’s account. For example, this issue can occur if you set the Country/region in the child’s account to “US”. If you can’t change this setting in the child’s account, contact Xbox Support. You’ll need the Microsoft account email address for both the parent and the child accounts.

    If after verifying the account information, you’re still looping when trying to provide parental consent, contact Xbox Support.

    Learn more about managing child accounts on Xbox

    • Browse articles regarding security and online safety for your Xbox One family.
    • Browse articles about security and parental controls for Xbox 360.

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