Change your Xbox Live account information

Overview

You can change the name, address, phone number or email associated with your Xbox Live billing account.

Solutions

Notes

  • If you’re moving to a different country/region, you’ll need to perform some extra steps when you update your Xbox Live account. For more information, see Change the region of your Xbox Live account.
  • If you want to associate your gamertag with a different Microsoft account, see Switch a gamertag to another Microsoft account.
  • If you want to change your payment options and use a different payment instrument for your account, see Change an Xbox Live payment option.
  • If you have billing questions about your account, click the Contact Us link at the bottom of the page, and then click Billing and Memberships.
  • To find your Microsoft account and associated information, such as your phone number and email address, see Find your Microsoft account.

Computer steps: Change your account details

  1. Go to Billing account information and sign in with the Microsoft account (email and password) that’s associated with your Xbox Live account.
    Note If you don’t know your Microsoft account sign-in or password, see Find your Microsoft account .
  2. Click profile, and then click edit profile.
  3. Depending on your settings, you might be taken directly to the Profile page (if so, skip to step 5 now), or you might be taken to the “Help us protect your account” page” (if so, click Next or I already have a code).
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  1. Enter your Microsoft account password, and then select Sign In.
  2. Edit your billing account information and then select Done.

Xbox One console steps: Change your account details

  1. On your Xbox One console, sign in using your Xbox Live gamertag.
  2. Go to Settings.
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  1. Select Payment & Billing.
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  1. Select Change billing address.
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  1. Validate your first name and select Enter.
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  1. Validate the first line of your address and select Enter.
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  1. Enter a second line if needed and select Enter.
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  1. Validate your city and select Enter.
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  1. Validate your county and select Enter.
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  1. Enter in your postcode and then select Enter.
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  1. Validate your phone number and then select Enter.
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  1. Validate the email address that you want your billing communications sent to and then select Enter.
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  1. Select Save info.
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Xbox 360 console steps: Change your account details

  1. On your Xbox 360 console, sign in using your Xbox Live gamertag.
  2. Go to Settings and then select Account.
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  1. Go to Your Information, and then select Billing Information.
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  1. Enter your Microsoft account password, and then select Sign In.
  2. Edit your billing account information and then select Done.

If you want to change the billing name on your Xbox Live account, use the Computer steps, above.

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