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You’ve forgotten your passkey

Overview

If you’ve forgotten the passkey that you need to sign in on your Xbox One console, or you have set for purchases or managing child accounts, follow the steps on this page to resolve this issue.

Solutions

You’ve forgotten the passkey that you required for sign-in

After three failed attempts at entering your passkey to sign in, you will be prompted to enter your Microsoft account password.

Solution: Sign in to your Microsoft account, delete your passkey, then create a new passkey. Here's how:

  1. When you’re prompted to enter your Microsoft account, enter your Microsoft account user name and password to sign in.
  2. Go to the Home screen.
  3. Press the Menu button on the controller.
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  1. Select Settings.
    Note You can say “Xbox, go to settings” from any screen, but you’ll need a controller to navigate once you’re on the Settings screen.
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  1. Click Sign in, security & passkey.
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  1. Select Delete my passkey.
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  1. Press the Menu button on the controller again.
  2. Select Settings.
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  1. Select Sign in, security & passkey.
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  1. Click Create my passkey.
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  1. Using your controller, create and confirm your passkey. See Create a passkey on your Xbox One console for more information.
  2. On the Sign in, security & passkey screen, choose when you want to use your passkey.

You can sign in but have forgotten the passkey that you required on purchases or for managing child accounts

Solution: Delete your old passkey and create a new one

If you’re able to sign in, you can simply delete the forgotten passkey and create a new one.

  1. Press the Menu button on the controller and select Settings.
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  1. Select Sign in, security & passkey.
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  1. Click Delete passkey. Confirm deletion when prompted.
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  1. Using your controller, create and confirm a new passkey.
  2. On the Sign in, security & passkey screen, choose when you want to use your passkey.
    Note Your passkey will always be required to manage any child accounts associated with your account.

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