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"Your Xbox Live membership information isn't valid" error occurs when you try to sign in to Xbox Live

Problem

You see the following error message when you try to sign in to Xbox Live:

Your Xbox Live membership information isn't valid.

This may mean that your Xbox Live profile has been remotely protected or modified at Xbox.com. Read this page to find possible solutions.

Solutions

Try the following solutions.

  • If your Xbox Live profile has been modified: If your Xbox Live profile has been remotely protected or modified at Xbox.com, you can resolve this problem by downloading your Xbox Live profile to the Xbox 360 console where you're trying to sign in to Xbox Live. For help, see Download, move or delete your Xbox Live profile.
  • If your Xbox Live profile is not password-protected: If you haven't password-protected your Xbox Live profile, your Xbox Live account might be compromised.

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