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Find your Microsoft account email address

Overview

To access your Xbox LIVE account, you must know the email address you used to set up your Microsoft account. Xbox Support can’t provide this information, even if you know your gamertag.

There are several ways you can find the email address you used to set up your Microsoft account. You can find it on your console if you can still sign in. If you can’t sign in to your console, don’t worry. There are other places you can look for this information.

If you need to find the email address for your child’s Microsoft account, see Find your child’s Microsoft account email address. If you’ve forgotten your Microsoft account password, see Microsoft account password forgotten.

Note Microsoft account is the new name for what used to be called Windows Live ID. These two names mean the same thing. Your Microsoft account is the account that you use to manage your interactions with Xbox LIVE and other Microsoft services, including Outlook.com, OneDrive, Skype, Windows 8, Windows Phone, Xbox Music and more. This central account allows you to manage your purchases, billing information and content from a single account.

Solutions

Find your Microsoft account email address through your Xbox One console

Note Xbox One may not be available in all locales.

If you can sign in to your Xbox One console, you can find the Microsoft account associated with your Xbox Live account under Settings. Here's how:

  1. Press the Xbox button to go to the Home screen, or say “Xbox, go home”.
  2. Select Settings.
  3. Select Sign in, security & passkey.
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  1. At the bottom of the second column labelled Sign-in & Security, you will see the email address that you use to sign in to your Microsoft account.
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Find your Microsoft account email address through your Xbox 360 console

If you can sign in to your Xbox 360 console, you can find the Microsoft account associated with your Xbox Live account using one of two ways.

From your Home screen:

  1. Sign in using your Xbox Live-enabled gamertag.
  2. In the upper-right-hand corner, your Microsoft account email address will rotate with your gamertag.

From the Settings hub:

If you have disabled the Home screen display of your gamertag and Microsoft account, you can find them on the Settings hub.

  1. Sign in using your Xbox Live-enabled gamertag.
  2. Go to Settings and select Account.
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  1. Scroll right to Your Information and select Account Security. The Microsoft account associated with your Xbox Live account is shown.

Other ways to find your Microsoft account email address

If you can’t sign in to an Xbox Live profile on your console, here are other ways to find your Microsoft account:

  • Go to login.live.com and try signing in with what you think is your Microsoft account (email address and password). If you can sign in, the email address and password that you entered are valid. Next, go to Xbox.com and try signing in with this same information. If you’re prompted to create an Xbox profile, the Microsoft account that you entered is not currently associated with an Xbox Live account. Otherwise, you will sign in and see your gamertag in the upper-right-hand corner of the screen. This email is associated with an Xbox Live account.
  • Check your email accounts for messages about your Xbox Live membership (search for messages about “Xbox Live” or “Microsoft billing”). This may help you determine which email address is associated with your Xbox Live membership.

Forgot your Microsoft account password?

If you’ve forgotten your Microsoft account password, or if you want to reset it, see Microsoft account password forgotten.

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