Why you’re unexpectedly prompted for your Microsoft email account and password

Why you’re asked for your Microsoft account email and password

To help protect your personal data, we're asking everyone with an Xbox Live account to make sure that the security information that is associated with their account is correct and up to date by signing in with their Microsoft account email and password. When you see a message asking you to update or verify your password, you have two weeks to comply. If you don't do so within that time, Microsoft will lock your account to help protect it; you won't be able to sign in again until you've verified your password.

Learn how to reset your password if you’ve lost it.

About security proofs

By adding security proofs to your Microsoft account, you can help us make sure that no unauthorised changes are made to your account, and you can make it easier to reset your account password if you forget it.

Watch this video to learn how to add security proofs to make your Microsoft account more secure.

Note You can also watch this video by clicking Make your Microsoft account more secure by adding security proofs.

When you add security proofs to your account, we can help you resolve issues with your account more quickly, and we can verify that you are the actual owner of the account.

  • These proofs are used to control access to your account or activities on Xbox.com, your Xbox console, Xbox Live, Windows and other places where your Microsoft account is used.
  • This keeps your account safer and helps you reset your password.
  • If you ever forget your password or someone tries to access your account, we need a way to reach you to reestablish appropriate control of your account – so it's a good idea to keep this info up to date. We will only use this information to protect your account.

Phone and email proofs

Xbox Live requires that you have two proofs on your account, and at least one must be a phone number or email address. We recommend one phone and one email proof to provide the best security options for your account. By having two proofs, you’re more likely to have access to at least one of these accounts and thereby reduce the chances of being locked out of your account for even a short time period.

Making your computer a trusted PC

You can also select Make this computer a trusted PC to link your Microsoft Account with one or more personal (not public) computers. Then, if you ever need to reset your password, just use one of the linked computers, and we’ll know that you’re really you.

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