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Error code 809B1001 occurs when using your Kinect sensor

Problem

You may see the following error code and one of the following messages when using your Kinect sensor:

Player or play space not detected.

Kinect can't see anyone. Please try again.

The Kinect sensor is having trouble seeing you.

809B1001

This may mean that the Kinect sensor is having body-tracking problems.

Solutions

Try using the Kinect Tuner. Learn how.

If you have already tried using the Kinect Tuner, try calibrating the Kinect sensor. Learn how.

If these steps don't resolve the problem, go to the Online Service Centre and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.

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