By using this site you agree to the use of cookies for analytics, personalized content and ads.
Share this page

Error code 809B100E occurs when you’re using Kinect

Problem

You may see the following error code and message when you use the Xbox 360 Kinect Sensor:

Lower body not detected

This may mean that the Kinect sensor is having trouble seeing you during a Kinect Tuner test. Read this page to learn more about error message 809B100E and what you should do about it.

Solutions

Solution 1: Select “More info” and then “Try again”

On your console, select More Info to see suggestions that you can use to try to fix the problem. After you make the suggested changes, select Try Again to run the test again.

If you keep getting the error, try the next solution.

Solution 2: Position the Kinect sensor correctly

To learn how to position your Kinect sensor correctly, see Kinect voice recognition and chat.

If you keep getting the error, try the next solution.

Solution 3: Make sure that you have good lighting

To learn about optimal lighting for Kinect, see Room lighting conditions for Kinect .

Solution 4: Request a repair

If the first two solutions don’t resolve the issue, your Kinect sensor needs repair. Sign in to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error code 809B100E occurs when you’re using Kinect" issue you were reading about or a different issue?

Share this page