Note As of 15 November 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.
This article answers frequently asked questions about video playback and audio-video (AV) streaming on the Xbox 360 console.
Q1: What are the details of Xbox 360 Audio Video Interleaved (AVI) support?
A1: The Xbox 360 AVI support details are:
Q2: Can you describe Xbox 360 support for the H.264 standard?
A2: Xbox 360 provides the following H.264 support:
Q3: What does Xbox 360 support for MPEG-4 Part 2?
A3: The details about Xbox 360 support for MPEG-4 are:
Q4: What exactly does Xbox 360 support for WMV (VC-1)?
A4: The details about Xbox 360 support for WMV are:
Q5: Can I mix and match the video and audio codecs outside those defined in questions 1 through 4 above?
A5: No. Xbox only supports each audio and video codec in the explicit containers as defined in questions 1 to 4.
Q6: How can I determine if a video file that I’m trying to play conforms to the specifications as described in questions 1 to 4?
A6: You can use a third-party tool to analyse your video files to determine what audio and video codec is used. One popular third-party tool to analyse video files is available at http://www.headbands.com/gspot/.
Q7: How do I create WMV, AVI, H.264 and MPEG-4 content? What encoders does Xbox 360 support?
A7: You can create this content by using one of the many third-party applications that are available. Xbox 360 supports many popular encoders. Specifically, for encoding to WMV, you can use Microsoft Expression Encoder or Windows Media Encoder.
Q8: What specific features of MPEG-4 Advanced Simple Profile does Xbox 360 support?
A8: Xbox 360 supports Bidirectional Frames (BVOPs), Interlaced Frames, Quarter Pixel Motion Compensation, Global Motion Compensation and MPEG Quantisation.
Q9: What are the different ways to play video content on Xbox 360?
A9: You can play video from a USB 2.0 FAT32 removable drive, from optical media and by streaming from the Zune software, Windows Media Player 11 or Windows Home Server.
Q10: What are the different video codecs that are supported by all the different ways to play video content on Xbox 360?
A10: See the following table:
From USB storage device to Xbox 360 Dashboard video player
From Windows Media Player 11 to Xbox 360 Dashboard video player
From the Zune software to Xbox 360 Dashboard video player
From Windows Home Server to Xbox 360 Dashboard video player
From Windows Media Center to an Xbox Media Center Extender
*See question 32 for information about how to configure Windows Media Player to share these file types with Xbox 360.
A11: Xbox 360 does not specifically block video from playing based on a maximum bit rate, a resolution or frames per second. The maximums listed previously for each codec are the results from tests for various video playback sources. Higher-rated content will not be blocked, but playback may be less then optimal. Use higher bit rates at your own risk.
Q12: What size USB storage device does Xbox 360 support?
A12: Xbox 360 will support as big a storage device as you can format by using FAT32. Unfortunately, when formatting a device in Windows Vista or Windows XP, you’re restricted to a maximum FAT32 size of 2 TB. You can work around this limitation by using a third-party utility or an alternative operating system that does not have this restriction. Note that the maximum size of any single file on FAT32 is 4 GB.
Q13: What is the maximum video file size that’s supported?
A13: The maximum file size for an AVI, MPEG-4 Part 2 or H.264 file that can be played is 4 GB. 4 GB is also the maximum size of any single file that you can store on a FAT32 USB hard drive. However, Windows Media Player 11 and the Zune software do support streaming WMV files that are larger than 4 GB.
Q14: Do you support 5.1-channel AAC?
A14: No. Only 2-channel AAC is supported. If you want to play a 5.1-channel video on your console, you will have to encode it to WMV with WMAPro 5.1 audio or use the AVI container with Dolby Digital 5.1 audio.
Q15: What kinds of AVI files are supported?
A15: Xbox 360 supports files that were encoded using MPEG-4 Part 2, Simple and Advanced Simple Profile. These files are often referred to as "Xvid" or "DivX" video files. Many common DVD authoring tools, cameras and camcorders are capable of encoding files by using MPEG-4. Note that some files authored for DivX devices may also contain additional functionality, such as menus, subtitles, multiple audio tracks and so on. Xbox 360 will try to play these files but does not support any of this additional functionality and in some cases will be unable to play the file.
Q16: Why don’t some of my older versions of DivX files play?
A16: Since Xbox 360 only supports MPEG-4-compatible codec implementations, it can’t play video files older than DivX 5.0.
Q17: Does Xbox 360 support video artwork when I browse my collection from Windows Media Player 11 or the Zune software?
A17: Xbox 360 will display whatever video artwork is displayed in Windows Media Player 11 or the Zune software for each video file.
Q18: Does Xbox 360 support video artwork when I browse my collection from a USB 2.0 FAT32 removable drive or optical media?
A18: For all video types, Xbox 360 will search for a corresponding .jpg file and use that file as the artwork. For example, video1.avi would display the artwork in video1.jpg if it exists. In the absence of this file, for the mp4 container, Xbox will search to determine whether the video file has embedded album artwork and then instead display that art. Please be aware that you can't use this method when streaming from Windows Media Player 11 or the Zune software. See question 21 for more information.
Q19: What is the maximum album artwork size that Xbox 360 supports?
A19: It should not exceed 512 KB for all scenarios. This includes embedding artwork in the mp4 container, storing artwork alongside the file in a separate .jpg container or streaming from Windows Media Player 11 or the Zune software.
Q20: How do the "Sort by type" and "Sort by title" options work when I browse my own generated video content?
A20: The "Sort by type" option is the typical Windows Explorer view that a computer would use to show your files. It will first alphabetically sort your folders and then alphabetically sort your files. The "Sort by title" option allows you to sort all folders and files alongside each other. Both of these sort options are persistent and linked to your profile so you do not need to set them every time. See question 21 for more information.
A21: The following example uses the "Sort by title" option on a USB hard drive that is connected to the Xbox 360 console:
Q22: How do display modes work?
A22: There are five display modes: auto, letterbox, full screen, stretch and native. You can access these modes while you’re watching a video by pressing Display on your remote or A on your controller.
Q23: How are display mode settings saved?
A23: Every time you watch a new video, the display mode defaults to auto. If you change the setting, each time that you watch the same video, the console will remember what you chose last time.
Q24: What is the information bar?
A24: The information bar on the display shows you exactly where you are in the video and where the chapters are in the file. In addition, for downloaded content, it shows how much of the video has been downloaded.
Q25: How are the chapters determined?
A25: Each video is divided into ten chapters, which allows you to quickly move around the video content. Use skip to move to the next or previous chapter. Each chapter appears as a tick on the information bar.
Q26: Can I fast forward, rewind and skip while watching content while it's being downloaded from Xbox Live?
A26: You can move around in video as far as you have already downloaded. If you skip ahead or try to view past the point that you have downloaded, you will have to wait for it to buffer enough to begin normal playback again.
Q27: Is there other third-party software that I can use to stream from my PC to my Xbox 360 console?
A27: The Xbox 360 team tests extensively to ensure that Xbox will work well with Windows Media Player 11 and the Zune software. If you decide to use third-party software, contact the manufacturer of that software for support.
Q28: How can I stream content from my Mac?
A28: To share from a Macintosh computer, you have to use a third-party streaming solution. Be aware that Microsoft does not support third-party streaming solutions, so you’ll have to contact the manufacturer of the product if you need support.
Q29: After the May 2007 update, my third-party software doesn't stream videos correctly. Why?
A29: Video navigation was changed in the May 2007 update. Third-party software that does not support folders through network sharing will not work correctly. You'll have to contact the software developer for support.
Q30: How can I set up Windows Media Player 11 or the Zune software to share my media to my console?
A30: For information about setting up sharing, see Windows Media Center PC support.
Q31: Should I continue to use Windows Media Connect (WMC) to stream video to my Xbox 360?
A31: Windows Media Connect can be used but is no longer supported outside Windows Home Server. We recommend that you upgrade to Windows Media Player 11 or use the Zune software to have the best experience managing and streaming content to Xbox 360.
A32: By default, Windows Media Player 11 does not support MPEG-4 Part 2 and H.264. Your first option is to install a third-party MP4 DirectShow decoder to import MPEG-4 Part 2 and H.264 files into your library. When they are in your library, they can be streamed to your console and they can be played from Windows Media Player 11 on your computer. An alternative approach is to rename all of your mp4 files to have an ".avi" file name extension. This will enable Windows Media Player 11 to import them into the library and will allow them to be played on your Xbox 360 console. To enable the playback of these files on the computer, you will still need to install an appropriate decoder on the PC.
Q33: I can't see my video files from the Zune software on my console. What's wrong?
A33: Make sure the folders that contain the videos you want to share with your console are included in the Zune software's list of monitored folders.
Q34: I got a message that a media update is required to play the content. When I download the update, I get the message: "The download could not be completed. Please try again later. Any points you used for this transaction have already been deducted from your balance and will not be deducted again", along with error code 80070005. Can you explain this?
A34: You'll get this error if you previously downloaded the media update on another Xbox 360 console using the same profile. You can only download the update on one console with each profile. You can work around this limitation by creating a temporary free membership to download the update. After the update is downloaded, you’ll be able to use the update with any profile.
Q35: Why do I get the message "Updating content. This may take a few minutes. Please wait." when I enter the Xbox 360 video area?
A35: To support grouping television and game videos, your content metadata has to be updated. After this process is completed, subsequent entries into the video area will be very quick. Please be patient during the update process and allow it to finish updating all your content metadata.
Q36: What changes have you made to selecting the source for videos, music and pictures?
A36: The source selection is now mapped to the X button for each of these areas. The Xbox 360 console will remember the last source that you picked and default to that source. We have also removed the computer affiliation from the System area and instead now show a list of all the computers that you can connect to directly in Select Source. This allows you to quickly jump between Windows Media Player 11 and the Zune software media shares.
Q37: How can I play music from my iPhone and iPod Touch?
A37: Unfortunately, the iPhone and iPod Touch use a different mechanism for storing music than a “traditional” iPod uses. Xbox is currently unable to play music from the iPhone or iPod Touch. However, you can still browse the pictures that are stored on these devices through the Pictures area in the Xbox 360 Dashboard.
Q38: Can I play videos from my iPod?
A38: Xbox 360 does not support playing of videos from an iPod.
Q39: When trying to play 25 or 50 frame-per-second content, I don’t get any video over VGA. Why?
A39: This only affects consoles that output PAL-50 and PAL-60 output modes. There is a known issue in which 25 or 50 fps video sometimes can’t be displayed over a VGA connection if you previously connected your Xbox console through component video output. To work around this problem, follow these steps:
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