By using this site you agree to the use of cookies for analytics, personalized content and ads.
Share this page

Error 23ef occurs when you try to download an Xbox 360 console update

Overview

You may see the following error code and message when you try to download an update to your Xbox 360 console:

Can't update your console. Please visit www.xbox.com/support.

Status code: 23ef-xxxx-xxxx-xxxx-xxx-xxx

In the error code, the “x” characters are placeholders. The actual error code varies. For example, error code 23ef may resemble one of the following:

23ef-3cd6-1380-2203-c000-c001

23ef-351f-b800-0f00-c000-014f

These errors may mean that the update failed to download.

Solutions

Solution 1: Try the console update troubleshooting page

To resolve this problem, see Troubleshoot console software update problems.

Solution 2: Contact Xbox Support

If you are still experiencing the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 23ef occurs when you try to download an Xbox 360 console update" issue you were reading about or a different issue?

Share this page