By using this site you agree to the use of cookies for analytics, personalized content and ads.
Share this page

Error 62-C00DF239 occurs when playing a video on Xbox 360

You see the following error code when you try to play a video on your Xbox 360 console:

62-C00DF239

This may mean both of the following:

  • The content is protected by Digital Rights Management (DRM). Therefore, you must have a valid licence to play the content.
  • A valid licence for the content is not stored on your Xbox 360 console. This can happen, for example, if you get a different Xbox and you try to play the content on that console.

Solution

To resolve this issue, use one of the following methods.

Note Use Method 1 if you want to play the content on the Xbox console where you originally purchased it. Use Method 2 if you want to play the content on a different Xbox console.

Method 1: If you can't play or use content that you previously downloaded

If you can't play content that you've downloaded before, download the licence and content again. To do this, follow the steps at Can't play or use previously downloaded content on Xbox 360.

Method 2: If you want to play the content on a different Xbox 360 console

If you want to play the content on a different Xbox 360 console, use the Xbox 360 licence transfer feature to transfer content licences. Here's how.

Note You can transfer content licences to a different Xbox 360 console once every four months.

  1. On your console, sign in to Xbox Live using the gamertag that you used to purchase the content. Need to find your Microsoft account credentials? See the Lost Account Solution or the Lost Password Solution.
  2. Select settings and then select Account.
  1. Go to Your Billing Options and select Licence Transfer.
  2. Follow the instructions to transfer the content licences.
  3. After the licencses are transferred, download the content again to update the local licences. For information about how to do this, see How to redownload previously downloaded or purchased content to your Xbox 360.

After you follow these steps, the content can be used by any profile on your console and when you're not connected to Xbox Live.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 62-C00DF239 occurs when playing a video on Xbox 360" issue you were reading about or a different issue?

Share this page