By using this site you agree to the use of cookies for analytics, personalized content and ads.
Share this page

Error 69-8000FFFF occurs when watching a video on Xbox 360

You see the following error code when you try to watch a video on your Xbox 360 console:

69-8000FFFF

This may mean one of the following:

  • The file format of the video is not supported by Xbox 360, so the video will not play.
  • An error occurred when you paused and then tried to resume video playback.

Solution

For information about Xbox 360-supported file types, see Frequently asked questions about video and audio playback on Xbox 360.

The place where you pause a video may not be not marked correctly in some file formats. If you see error 69-8000FFFF when you try to resume playing a video, try playing the video from the beginning.

For information about how to use video playback controls, see Play DVDs on your Xbox 360 console.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 69-8000FFFF occurs when watching a video on Xbox 360" issue you were reading about or a different issue?

Share this page