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Error 69-C00D36C4 occurs when you try to watch a video on Xbox 360

Problem

You see the following error when you try to watch a video on your Xbox 360 console.

69-C00D36C4

This may mean that the format of the video that you want to watch isn’t supported by the console.

Solution

To see which video formats are supported by the Xbox 360, see the "Supported regions, formats and discs" section of Play DVDs on your Xbox 360 console.

If you keep experiencing the problem, contact Xbox Support.

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