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Error 8AC8000C occurs when you’re using your Xbox 360 Kinect sensor

You see the following error message when using your Kinect sensor for Xbox 360:

Couldn't hear the calibration tone.

8AC8000C

This means that your Kinect microphone is having a problem hearing you. The microphone may not be calibrated correctly or is not positioned correctly.

Solutions

Solution 1: Select “More info” and then “Try again”

On your console, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again to see if the microphone hears you.

If you keep getting the error, try the next solution.

Solution 2: Make sure that the Kinect sensor is positioned correctly

To learn how to position your Kinect sensor correctly for optimal microphone use, go to Kinect voice recognition and chat.

If you keep getting the error, try the next solution.

Solution 3: Request a repair

If you determine that your Kinect sensor needs repair, sign in to request a repair.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

Solution 4: Contact Xbox Support

If the previous solutions didn’t solve the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.

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