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Error FFFFFFFF0000006C occurs when you try to make a purchase on Xbox Live

You see the following error code and message when you try to make a purchase on Xbox Live:

This action cannot be performed at this time. Please try again later.

For more information, go to http://www.xbox.com/support.

Status code: FFFFFFFF0000006C

This means that there may be a problem with the credit card you were using with Xbox Live. For example, it may mean one of the following:

  • Your payment cannot be authorised by your bank or credit card company.
  • Xbox Live has detected suspicious activity and is preventing charges to your Xbox Live account.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Check your billing address

Make sure that the billing address for your Xbox Live account matches the billing address used by your credit card company. To change the billing address for your Xbox Live account, see Change your Xbox Live account information.

If you keep getting this error message, try the next solution.

Solution 2: Contact your bank or financial institution

Your Xbox Live purchase might have failed for the following reasons:

  • The credit card has not been activated.
  • The credit card was declined due to insufficient funds.
  • The credit card cannot accept online purchases or automatic billing.
  • The credit card company is intentionally preventing the card from being used.

Contact your credit card company or bank and make sure that the payment option that you’re using was activated, that it has available funds and that the transaction is not being blocked for some reason.

If you keep getting this error message, try the next solution.

Solution 3: Try your purchase again later

The Xbox Live purchase might be blocked for one of the following reasons:

  • There are too many recent declined purchase attempts.
  • The Xbox Live account or payment option is being used from an incorrect location.
  • The payment option you provided may have a violation for non-payment that’s preventing it from being used for new purchases.

Wait and try the transaction again in 24 to 48 hours. When lots of purchase failures occur, transactions may be blocked until no purchase attempts have been made for a while (usually 24 to 48 hours).

If you keep experiencing the problem, contact Xbox Support.

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