How to get your Xbox product repaired
Repair steps
Getting your Xbox 360 console or Kinect sensor repaired is easy. Send us your non-working Xbox product and we will repair it. Here’s how it works:
Step 1: Register your Xbox product (if you haven't already)
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You’ll need:
- Windows Live ID (email and password). Windows Live ID is the email address and password that you use to sign in to various Microsoft services such as Xbox LIVE. If you don’t have a Windows Live ID, you can create a free Windows Live account.
- Console or Kinect sensor serial number. How do I find this?
Time to complete: About 3 minutes
Step 2: Submit an online repair
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- Let us know what problem you’re having with the product.
- We’ll let you know if the product is in warranty.
- If the product is out of warranty, we’ll let you know the repair cost.
- American Express, Visa, MasterCard and Discover credit cards are accepted
In-warranty repair: Free
Out-of-warranty repair: €70 plus tax (submitted online) or €85 plus tax (submitted over the phone)
Check your warranty status (sign in with your Windows Live ID if needed).
Time to complete: About 2 minutes
Step 3: Send us the product
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- Remove all accessories and put only the console or sensor in a box for postage.
- Attach the provided postage label to the box and send it to our service centre.
- You can check the repair status by going to myservice.xbox.com.
Time to complete: About 3 to 4 days
Step 4: We service your product
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- When the product arrives, set it up and get back in the game!
- Console setup guide
- Kinect setup guide
Time to complete: About 10 to 17 days
Turnaround Time
The total repair time is 14 to 21 days (includes postage time). Average service times are listed below by country.
| Country | Turnaround Time |
| Austria | 9 days |
| Austria | 9 days |
| Belgium | 8 days |
| Czech Republic | 9 days |
| Denmark | 10 days |
| Finland | 14 days |
| France | 10 days |
| Germany | 7 days |
| Hungary | 11 days |
| Ireland | 13 days |
| Italy | 11 days |
| Netherlands | 7 days |
| Norway | 16 days |
| Poland | 10 days |
| Portugal | 14 days |
| Spain | 13 days |
| Sweden | 11 days |
| Switzerland | 10 days |
Note The service time is an estimate and begins once we receive your console at our service centre.
Post-service warranty
We provide a post-service warranty for serviced consoles. The length of the warranty depends on whether the service was in-warranty or out-of-warranty as follows:
- In-warranty service: If your Xbox 360 console is serviced within the original warranty period (free repair), you receive either the balance of your original warranty or 90 days, whichever is longer.
- Out-of-warranty service: If your Xbox 360 console is serviced out of the original warranty period (paid repair), your serviced console will have a 90-day warranty.
Ready to request a repair?
Repair steps
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