This article provides information about Xbox 360 warranty, registration and repair.
If you need help solving problems with your console, see the Xbox 360, Kinect and Accessories: Hardware Errors page.
The warranties are:
Use the following steps to find out if your Xbox 360 console is in or out of warranty.Haven’t registered your console?
Check your warranty status (sign in with your Microsoft account, if needed). The warranty information is shown.
Your Xbox product might not be associated with your Microsoft account. Go ahead and register your Xbox product again online. Make sure that you use the same name and address that you used when you registered the product by phone.Do you have more than one Microsoft Account?
Sign out and then sign back in using the Microsoft account that you originally used to register your Xbox product.
The warranty period for three flashing red lights and the E74 error is three years from the original purchase date of the console. If your console is out of the three-year warranty period, you can still receive console repair service for a fee.
Cosmetic damages, such as scratches, cracks, nicks and normal wear and tear, are not covered under the Xbox 360 Product Warranty.
If you think your warranty end date displayed online is incorrect, call Xbox Support with proof of purchase (see the Assistance section at the bottom of this page for contact information). You will be asked to provide the original purchase receipt to verify the product purchase date by email.
We provide a post-service warranty for serviced consoles. The length of the warranty depends on whether the service was in-warranty or out-of-warranty as follows:
The cost of an out-of-warranty console repair varies:
When you send your console to our service centre for repair, we test your console for three flashing red lights or an E74 error. If your console does not exhibit three flashing red lights or an E74 error and you are out of the standard one-year product warranty, you can have your console repaired for a fee or choose to have your console returned to you unrepaired.
Note If your console has three flashing red lights, please try using our Flashing Red Lights Solution to troubleshoot the problem before sending your console to us for repair. If you have an E74 error, submit an online repair request.
Console repair needs to be completed at our Microsoft Service Centre. Learn how to get your console repaired.
Anyone. You need a Microsoft account to request a repair. If you don’t have one, create a free Microsoft account. Microsoft account is a sign-in service used by various Microsoft websites and services.
It costs us less if you submit an online repair request instead of talking to a support agent. So we pass this saving on to you.
Your console will either be repaired or if a repair is not possible, your console will be replaced. Replaced consoles are covered under the same post-service warranty terms as repaired consoles.
The average repair time is 10 to 14 days, which includes postage time. Once your console is received at our service centre, the average time of service varies by country.
Estimated service time:
Note The service days shown are estimates and begin once we receive your console at the service centre.
After you submit a repair request, you will receive an email with information about packing and posting your console to our service centre. Simply follow the email instructions.
Packing and postage information is also available online:
Download the console postage instructions (PDF format).
If you haven't received an order confirmation email after 24 hours, check your email program's junk folder or spam filter. The email label is sent by UPS (firstname.lastname@example.org) and repair status emails are sent by Microsoft. If you don't find the email in junk or spam, please contact Xbox Support (see the Assistance section at the bottom of this page for contact information).
You can check your repair status at any time (if prompted, enter your Microsoft account information).
Your console may be returned unrepaired for the following reasons:
You have the following postage options:
We pay for all Xbox 360 console postage, including to and from our service centre.
Note The console postage label should open in a separate window. If a new window doesn’t open, make sure that your browser is not blocking pop-ups.
Please send us your console within 30 days of submitting your online repair request. If you don't post within 30 days, your repair order is cancelled, and the postage label is no longer valid.
When you pack your console for postage, make sure you provide adequate padding around the console to reduce possible postage damage. The postage box that you use will not be returned to you.
Send us your console only. Please remove the hard drive, accessories and discs before packing your console for postage. If a disc is stuck in the disc drive, see Xbox Disc Drive Solution to learn how to remove the disc (select “Stuck shut” as the problem).
Insurance is not necessary if you use the prepaid postage label that we provide.
The warranty period for all licensed Xbox 360 accessories is one year from the date of original purchase.
If you purchased a Microsoft Xbox 360 accessory within the last 30 days, you may return it to your retailer with your original proof of purchase. If you purchased an accessory more than 30 days but less than one year ago, you can order a replacement accessory from the Xbox Online Service Centre (sign in with your Microsoft account).
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