By using this site you agree to the use of cookies for analytics, personalized content and ads.
Share this page

Error 0x8000FFFF occurs after you start a game or join a party on Xbox One or sign in to Xbox Live on Xbox 360

Xbox One:

You get the following error message after you try launching a game or joining a party chat on your Xbox One:

We were unable to get your last saved data or we weren't able to get your messages. Please try again later

Status code: 0x8000FFFF

Xbox 360:

You get the following error message after you sign in to Xbox Live on your Xbox 360:

Can't retrieve information from Xbox Live.

Status code: 8000FFFF

This may mean one of the following:

  • Some Xbox Live features are not available because of temporary system maintenance or an unexpected Xbox Live issue.
  • You can't access Xbox Live because of a network configuration issue.

Solutions

For Xbox One

To resolve this issue, try the following solutions:

Solution 1: Check the status of the Xbox Live service

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2016-12-02T18:14:01.9032517+00:00

Solution 2: Restart your console

  1. Double-tap the Xbox button on your controller to bring up the guide.
  2. Scroll down and select Settings.
  3. Select Restart console and then select Yes to confirm.
  4. After your console has restarted, try signing in again.
For Xbox 360

To resolve this issue, try the following solutions:

Solution 1: Check the status of the Xbox Live service

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2016-12-02T18:14:01.9032517+00:00

Solution 2: Manually refresh the channel list

To manually refresh the channel list, follow these steps:

  1. On your controller, press the Guide button.
  2. Hold the Right trigger down and press Y to return to the Xbox Dashboard. Wait a moment. The channel list will be refreshed.

Solution 3: Test your connection

Test the Xbox Live connection on your Xbox 360 console. Here's how:

  1. Press the Guide button on your controller, go to settings, and then select System Settings.
  2. Select Network Settings.
  3. Select Wired Network or the name of your wireless network, if you are prompted.
  4. Select Test Xbox Live Connection.

Note If the test fails and you can't connect to Xbox Live, try the Xbox Live Connection Error Solution.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 0x8000FFFF occurs after you start a game or join a party on Xbox One or sign in to Xbox Live on Xbox 360" issue you were reading about or a different issue?

Share this page