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Error 80070017 occurs when downloading content on an Xbox 360 console

You see the following error code when you try to download content from Xbox Live to an Xbox 360 console:

80070017

This may mean that there was a network error that prevented completion of the download.

Solutions

Solution 1: Delete incomplete downloads and download the content again

To fix this problem, delete incomplete downloads and temporary files, and then download the content again. Here's how:

  1. On yyour Xbox 360 console, go to Settings and then System.
  2. Select Storage, and then select your storage device.
  3. Select the content type that you are trying to download.
  4. Find the item that you are trying to download.
  5. Delete the item that has a yellow warning icon. This yellow icon means an incomplete or corrupted download.
  6. Clear your Xbox 360 system cache.

Now, try downloading the content from your download history. Here's how:

  1. On your console, sign in to Xbox Live.
  2. Go to Settings and select Account.
  3. Select Download History.
  4. Select the item, and then select Download Again.

If you still get error 80070017, try the next solution.

Solution 2: Download to a different storage device

Download the item to a different storage device (for example, to a different hard drive, memory unit or USB flash drive).

If you still cannot download the item, try the next solution.

Solution 3: Maximise your network bandwidth

When you download content from Xbox Live, make sure that other computers in your home are not downloading or transferring files. When someone in your house browses the Internet, they use network bandwidth that could be going to your console.

Note Bandwidth is the amount of information that can be transferred over your Internet connection at one time.

You can also try temporarily disconnecting or turning off devices that are connected to your home network.

After you've maximised your network bandwidth, try to download the content again. If the download fails again, try the next solution.

Solution 4: Delete and reinstall the game

If you’re trying to download new content for a game, you might be able to fix this problem by deleting the game for which you’re trying to download the new content, reinstalling the game and then downloading the content again.

Note When you delete a game, the game and saved games are deleted. We recommend that you copy your saved games to a USB flash drive before deleting the game itself. That way, you can copy the saved game information back to your console after you delete and reinstall the game. For information on how to copy content to another storage device, see Copy, move or delete Xbox saved games, profiles and avatar items.

To delete and reinstall a game

  1. Sign in on your console with your Xbox Live gamertag.
  2. Go to My Settings and select System.
  3. Select Storage, and then select your storage device.
  4. Select your primary memory device (most likely to be a hard drive).
  5. Select Games & Apps.
  6. Select the game that has the problem, and then press Y on your controller.
  7. Select Delete. Confirm the deletion.
  8. Press B on the controller to return to the Xbox Dashboard.
  9. Clear your Xbox 360 system cache.
  10. If the game you deleted was installed from a disc, install the game again. If the game was downloaded from Xbox Live, download the game again. Learn how to download content again.
  11. Copy the saved game from your memory unit or USB drive back to your Xbox 360 hard drive.
  12. Try downloading the item again.

If you keep getting the error, try the next solution.

Solution 5: Contact Xbox Support

If the previous solutions didn’t solve the problem, contact Xbox Support.

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