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Error code 80072747 occurs when you use Xbox Live

Overview

If you see error code 80072747 when you’re using Xbox Live, it means there was a problem connecting to Xbox Live or completing a purchase.

Read this page to learn more about error 80072747 and what you can do about it.

On this page

Error code and message

Error code 80072747 is preceded by either of the following messages:

Xbox Live Stores: Can't retrieve information from Xbox Live. Please try again later.

Sorry, there’s a problem with the Xbox service. Please try again later.

Problem

If you get this message and error code, it means there was a problem connecting to Xbox Live or completing the purchase you were trying to make.

Solutions

  1. Check the Xbox Live service status to see if there’s a known issue that might be causing this error.
  2. Turn off your Xbox console, wait 5 minutes, and then restart and try to connect to Xbox Live Marketplace again.
  3. If you still get the error, clear your Xbox 360 console cache and then try connecting again.
  4. If you still get the error message after trying the steps above, contact Xbox Support using the Assistance information at the bottom of this page.

Related Issues

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