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Error 80153411 occurs when you download content or redeem Microsoft Points

Problem

You might see the following error code and message when you try to download content:

Sorry, there's a problem with the Xbox service. Try again later.
Status code: 80153411

You may also see an error message that resembles the following when you try to access the Account page or the Redeem Code page:

Uh oh... that shouldn't have happened

This might mean that there's a problem with the Microsoft Points balance on your account.

Solution

To resolve this issue, contact Xbox Support.

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