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Error code 838200c8 occurs when making a purchase or viewing account information on Xbox Live

You see the following error code and message when making a purchase or viewing account information on Xbox Live:

Sorry, there's a problem with the Xbox service. Try again later.
Status Code 838200c8

This may mean that there's an outage with the Xbox service.

Solution

To resolve this problem, check for service alerts at Xbox Live status, or see if there's an alert at the top of this page. If there are any current service alerts, wait a while and then try again.

US customers only: If a specific service or app is experiencing an outage, you can request SMS or voice notification when it's working again. Under the app or service name, click Notify me when this service or app is up and running.

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