Restore and back up media files that you bought at Zune Music + Video Marketplace

Overview

If you've lost or deleted songs or other media that you bought from the Zune Marketplace, you might be able to get them back.

In case you can’t restore your content, it’s important to have your content backed up retrieve it.

On this page

Note The following instructions apply only to Digital Rights Management (DRM)-protected media that you bought from Zune Marketplace.

Restore lost or deleted songs and other media

  1. Sign in to the Zune Music + Video software. At the top of the screen, click settings, and then click ACCOUNT.
  2. Depending on the item you want to restore:
    • Click PURCHASE HISTORY to restore media that you bought in the past. You can select by genre, too.
    • Click RENTAL HISTORY to restore movies you rented. If the rental period has expired, you will have to rent the movie again.
    • Click SUBSCRIPTION HISTORY to restore media you downloaded with your Music Pass.
  3. Click Download to download individual missing songs from the list and get them back into your collection. Or, click Restore all to download the whole list at one time.

Note We are currently unable to replace MP3 songs that you delete or lose. For this reason, we highly recommend that you back up your MP3s by burning them onto a CD. You can also burn WMA files onto a CD, but you can only burn the exact same playlist a maximum of seven times.

To find out your song’s file type, right-click the song file, click Properties, and then look next to Media type on the menu.

Restore podcasts you bought from Zune Marketplace

If you have an active subscription to a podcast series, the most recent podcasts from that series may be re-downloaded automatically. However, if you kept any past episodes, you will have to manually re-download those lost episodes to restore them to your collection. For more on podcast subscriptions and downloads, see Subscribe to and play podcasts.

Restore items from your computer

If you accidentally deleted music or video files from your collection, but didn’t delete them from your computer, here’s how you can restore them to your collection again:

  1. Open your Zune software. At the top of the screen, click SETTINGS.
  2. In the upper-left corner, click SOFTWARE, and then click COLLECTION in the list.
  3. In the main section of the screen, click the RESTORE.

Back up your media files

There are two ways to back up content:

  • Copy content from a Zune player or phone to your Zune collection through the Zune software
  • Burn content to a CD or DVD

You can burn the following kinds of content to a CD or DVD:

  • DRM-protected .wma music files
  • DRM-free .mp3 music files
  • DRM-free music and video podcast files

To find out a song’s DRM status, right-click the song file, click Properties, and then look next to DRM on the menu.

You can't burn the following kinds of content to a CD or DVD:

  • DRM-protected .wmv video files (TV and music videos)
  • Music Pass subscription content

Or read Buy and redeem prepaid codes and Microsoft Points on your Xbox Live or Zune account on the Xbox Support website.

Note Personal videos and pictures are burned to data discs. Check your DVD player to make sure it will play data discs.

To back up media that is on a device to your Zune software collection:

  1. Connect your Zune or phone to your computer by using the USB cable that was included with it.
  2. Make sure your Zune software is open. At the top of the screen, click Device or Phone.
  3. Click the content category that you want to sync, such as Music.
  4. Now, find the music files that you want to sync from your device to your Collection. Right-click the item or the category, and then click Copy to my collection.
  5. After you've finished syncing content from your device to your collection, disconnect your Zune or phone from your computer. You’ll see the content appear the next time you go into your Zune collection.

To back up songs, albums, podcasts, and playlists on to a CD or DVD:

  1. Put a blank audio CD, or a data CD or DVD, in the CD or DVD drive on your computer.
  2. In the Zune software, at the top of the screen, click SETTINGS, click SOFTWARE, and then click BURN.
  3. Make your selections under Disc format and Burn speed, then click OK in the lower-right corner of the screen.
  4. Drag the items that you want to burn to the Disc icon, located in the lower-left corner of the screen.
  5. Click the Disc icon, and then click START BURN.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Restore and back up media files that you bought at Zune Music + Video Marketplace" issue you were reading about or a different issue?