For users upgrading from original Xbox One to Xbox One S
For a limited time, the Kinect Adapter will be available for free to customers who have an original Xbox One console, an Xbox One Kinect Sensor, and an Xbox One S console. You will need the serial number for all three devices to get the free Xbox Kinect Adapter. To request your free Kinect Adapter, use the online Kinect Adapter fulfillment form.
Note Delivery of the free Kinect Adapter may be delayed by 3-4 weeks due to high demand.
For users new to Xbox One S
Customers who have just purchased a Kinect sensor to use with their Xbox One S console can buy the adapter from the Microsoft Store or other participating retailers.
How to set up the Kinect Adapter with an Xbox One S console
Step 1: Set up the adapter
Plug the wall plug into the power supply.
Insert the round connector of the power supply into the Kinect hub.
Insert the Kinect sensor cable into the Kinect hub.
Insert the included USB cable into the Kinect hub. You're now ready to connect the adapter to your console.
Step 2: Connect the adapter to the Xbox One S console
Insert the USB 3.0 cable into the left USB port labeled "Kinect" on the back of the console. Your Kinect sensor is now ready to be set up on your console.
For best practice, make sure your Kinect sensor and Kinect Adapter are not sitting directly on top of your console.
On your console, scroll left to the Guide and select Settings.
Select All settings and scroll down to Kinect & devices.
Select Kinect and follow the instructions to set up your sensor.
Troubleshooting the Kinect Adapter
There can be several causes if your Kinect sensor is not responsive or is turned off when you try to use the Kinect Adapter. Try these solutions to fix the issue:
Make sure the Kinect sensor is turned on in the console settings. Go to Settings > All settings > Kinect.
Power cycle your console. Sometimes the connection between the sensor and the console needs to be reset. To do this, hard boot the console by holding down the power button for 5 seconds until the console shuts down. Disconnect the power supply from the console, and wait 1 minute before reconnecting and restarting the console.
Check the connections of the sensor and adapter to make sure each connector is firmly attached.
Make sure that the Kinect sensor and adapter are not placed directly on top of the console.
The adapter must be powered to pass Kinect information to the console. Check the power supply of the adapter and make sure that the LED is lit. If you still have power issues after checking the power supply, reset the Kinect Adapter power supply by unplugging it for 10 seconds and plugging it back in.
If the Kinect Adapter power supply light is not lit, there's no power getting to the power supply. Try another outlet or replace your adapter, if trying another outlet doesn't work.
If the power supply light is orange, this means that the adapter is in standby mode and is waiting for the console to respond. Power cycle your console again.
If the power supply light is white, this means there is power, and the sensor is active. Power cycling your console should also fix an unresponsive sensor that has power.