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Manually eject a disc from your Xbox One S or original Xbox One console

If you can’t eject your disc from your Xbox One S or Xbox One console, try these solutions in order. If the first solution doesn’t solve the problem, go to the next one.

Note This process is the same for both the original Xbox One and the Xbox One S consoles.

Solutions

Solution 1: Restart your console, and then try to eject the disc

  1. Scroll left from Home to open the guide.

    Note Double-tapping the Xbox button  will open the guide from any other screen on the console.

  2. Select Settings.
  3. Select Restart console.
  4. Select Yes to confirm.
  5. After the console restarts, press the eject button to remove the disc.

Note If you’re unable to access the guide, or if the console appears to be frozen, press and hold the Xbox button  on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button  on the console again to restart. After the console restarts, press the eject button to remove the disc.

Solution 2: Manually eject the disc using a paper clip

The following video shows how to manually eject a disc from an original Xbox One by using a large paper clip.

Watch the video “Manually eject a disc from your Xbox One console.”

Or, follow these steps:

  1. Disconnect the power cord and any other cables connected to the console.
Figure 1: Original Xbox One Figure 2: Xbox One S
  1. Uncoil a large paper clip.
  2. Note A standard-size paper clip is not long enough to eject the disc. You must use a large paper clip because it must be inserted about 1.5 inches (nearly 4 centimeters) to successfully eject the disc.

An illustration showing how to partly uncoil a large paper clip to get a long straight section
  1. Find the small orange circle behind the vents on the left side of the console. The following shows the location on the original Xbox One console:
An illustration of a hand holding an uncoiled large paper clip, with the straight end of the paper clip pointing toward the small orange rectangle behind the vents on the left side of an Xbox One console
Figure 3: Original Xbox One
  1. Insert the straight end of the paper clip into the eject hole, located next to the orange rectangle. You may have to angle it slightly forward (toward the front of the console) as you insert it.
  2. Note The eject hole on the Xbox One S may be harder to see. It might help to perform this step directly under a bright light. To help you navigate, it’s the second hole from the right side and the third hole from the bottom.

An illustration of a hand inserting the straight end of a paper clip into the eject hole, located next to the orange rectangle on the side of an Xbox One console Figure 4: Original Xbox One Figure 5: Xbox One S
  1. The disc should pop out slightly. Pull out the disc the rest of the way with your fingers using a lint-free cloth to prevent fingerprints and dirt on the disc.

    Note Make sure the disc isn’t sticky and doesn’t have a label that might prevent it from ejecting again in the future.

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