By using this site you agree to the use of cookies for analytics, personalized content and ads.
Share this page

How to reset your console to factory defaults on Xbox One

Though rare, there are times when you may need to completely erase and restore your Xbox One, such as when you sell it or give it to a friend. There may also be times when you want to reset your console's operating system (OS) to its factory defaults for troubleshooting purposes, but you want to keep all of your games and apps installed. Xbox One provides a simple and easy way to perform both actions.

Warning Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with Xbox Live will be lost. Your console syncs with Xbox Live automatically when it’s connected with the service, so if you've been offline for a while, you'll need to connect to Xbox Live before taking these steps.

Note If you can't perform the following procedure to restore the factory default settings because you have no picture on your screen or you can't access the Settings menu, you can also perform this action by using a file loaded onto a USB flash drive. For access to the file and the instructions, see How to reset your Xbox One console to factory defaults using a USB flash drive. This option will delete your games and apps as well, so if possible, you should use the steps below.

If you’re ready to reset your console to the factory default settings, follow these steps:

  1. Scroll left on the Home screen to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Select System.
  5. Select Console info & updates.
  6. Select Reset console.
  1. On the Reset your console? screen, you'll see three options:
    • Reset and remove everything. This option resets the console to factory settings. All user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. You should use this option when selling or gifting the console to someone else. You should only use this option as a last resort in some troubleshooting cases.
    • Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. This will save you from downloading or reinstalling the large game files. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps and save Reset and remove everything as a last resort.
    • Cancel. To back out of this screen, simply select the Cancel button. No action has been taken at this point. This is a safe exit from this screen.

After you select one of the options, your Xbox One console will begin the process of erasing the selected content and resetting itself to the default settings.

Was this article helpful?


Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "How to reset your console to factory defaults on Xbox One" issue you were reading about or a different issue?

Share this page