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Ventilation for the Xbox One S and original Xbox One console

Overview

Both the Xbox One S and the original Xbox One consoles are designed to ventilate air to keep them at an optimal temperature during use. Either console may feel hot around the vents, but this is normal. Hot air is being ventilated from the console to cool the interior. Keeping the console free from obstructions and clutter will allow it to ventilate properly. See How to position your Xbox One S or original Xbox One console for more details.

Note If you are using an Xbox One S console in a vertical orientation, using the console stand is required to ensure the bottom vent is not blocked. For more information, go to Using the vertical stand for the Xbox One S console.

If the console overheats and shuts down, you’ll see the following screen when you restart the console. This is an indication that your console is getting too hot, and you may need to adjust its placement or remove items that may be blocking vents.

Follow these tips to make sure your console can ventilate properly:

  • Do not block ventilation openings on the console. Even something that seems insignificant, like a disc case, may limit ventilation. Make sure the power supply, which has a built-in fan, also has adequate ventilation. See About the Xbox One power supply.

    Note This is not applicable to the Xbox One S, which has an internal power supply.

  • Do not place the console or power supply on a bed, sofa, or other soft surface that may block ventilation.
  • Do not place the console or power supply in a confined space, such as a bookcase, rack, or stereo cabinet, unless the space is well ventilated.
  • Do not place the console or power supply near any heat source, such as a radiator, heat register, stove, or amplifier. Very hot heat sources can damage the console.

If your console consistently shuts down automatically due to ventilation problems, even after the console is free from clutter and no vents are obstructed, it will need service.

You can request a repair from Device Support. Console registration is required to service your console.

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