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Error 0x80048051 occurs when you try to sign in to your Xbox One console

You see the following error code and message when you try to sign in to your Xbox One console:

0x80048051
Try again later or maybe check your account.

This may mean there's a problem with Xbox Live or that your console has encountered an unexpected error.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check for Xbox Live status alerts

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2016-12-06T16:07:12.3631099+00:00

Solution 2: Power cycle your network hardware and restart your console

To perform a network hardware reset and restart your console, follow these steps:

  1. Unplug the power cable from the back of your router, modem or gateway, and wait 5 minutes. If you have a router and a modem, unplug the power cable from both devices.
  2. After 5 minutes, plug in the modem or gateway first and wait for all the lights to return to their normal state.
  3. If you're using a router, plug it in and wait for all the lights to return to their normal state.
  4. On your Xbox One console, scroll left on the Home screen to open the guide.
    Note Double-tapping the Xbox button will open the guide from any other screen on the console.
  5. Select Settings.
  6. Select Restart console.
  7. Select Yes to confirm.

Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.

If you keep experiencing the problem, contact Xbox Support.

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