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Error 0x8007005 occurs when signing in to your Microsoft account on Xbox One

You get the following error message when you try sign in to your Microsoft account on your Xbox One console:

There was a problem
We couldn't sign you in. Try again in a few minutes, or check your account by signing in to account.live.com. Sign in 0x8007005

Solutions

To resolve the problem, try the following solutions.

Solution 1: Restart your Xbox One console

  1. Scroll left on the Home screen to open the guide.
    Note Double-tapping the Xbox button will open the guide from any other screen on the console.
  2. Select Settings.
  3. Select Restart console.
  4. Select Yes to confirm.
  5. After the restart, try to sign in again.
Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for about 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart it.

Solution 2: Remove and redownload your profile

If you are still unable to sign in to your account, you will have to remove and re-add it to the console.

Step 1: Remove your account from the console

  1. Scroll left from Home to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Under Account, scroll to the right and select Remove accounts.
  5. Select the account that you want to remove and then confirm removal.
    Note you may need to repeat the account removal process up to five times to clear the account from the list.

Step 2: Restart your Xbox One console

  1. Scroll left from Home to open the guide.
    Note Double-tapping the Xbox button will open the guide from any other screen on the console.
  2. Select Settings.
  3. Select Restart console.
  4. Select Yes to confirm.

Step 3: Re-add your account to the console

  1. Scroll left from Home to open the guide.
  2. Scroll up and select Sign in.
  3. Choose Add & manage.
  4. Select Add new.
  5. Enter your Microsoft account email address and password.
  6. Follow the instructions on the following screens to finish personalising your settings.

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