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Error 0x87dd0013 occurs when you try launching a game or app on your Xbox One

You get the following error code when you try launching a game or an app on your Xbox One console:

0x87dd0013

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check the Xbox Live service status

Xbox Live Core Services: Limited
2017-10-16T13:55:04.0000000-07:00

Affected platforms:

Xbox 360, Xbox One

Affected services:

Signing into Xbox Live

Latest update

We are aware that some members may be having problems signing in to Xbox Live. We are working to resolve the issue as quickly as possible, and we will be sure to provide you with frequent updates.

If you see any alerts here, wait until the service is up and running and try again:

Solution 2: Reset your console

To resolve this problem, try resetting your console manually:

  1. Press and hold the Xbox button on the console for 10 seconds, until the console turns off.
  2. After the console shuts down, touch the Xbox button on the console again to restart.
  3. After your console has restarted, try signing in and launching the game or app.

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