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Error 80072EFE occurs when you use your Xbox One console

You see the following error when you use your Xbox One console:

Error 80072EFE

This may mean that the network connection was interrupted while trying to get the update for this title.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Purchase and Content Usage: Limited
2017-04-27T17:10:31.0000000-07:00

Affected platforms:

Xbox One, Xbox on Windows 10, Xbox on other devices

Affected services:

Buying downloadable items

Latest update

We are aware that some members may be having problems finding previously-purchased content or purchasing new content. We are working to resolve the issue as quickly as possible, and we will be sure to provide you with frequent updates.

Solution 2: Test your connection to Xbox Live

  1. Restart your home networking device (modem, gateway, or router).
  2. Check your Detailed network statistics to make sure your packet loss is less than 5 percent. Here's how:
    1. Press the Xbox button to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select Network.
    5. Select Network settings
    6. On the right side of the Network Settings screen, select Detailed network statistics.
    7. View the information for Packet loss, which is the third value in the right column.

If you see more than 5-percent packet loss, run the Xbox One Multiplayer Connection Error Solution and select You have high packet loss.

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