You see the following error message when you try to start a game or app:
This may mean one of the following:
To resolve this problem, try the following solutions:
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Xbox 360, Xbox One, Xbox on Windows 10
Joining other Xbox Live members in online games
We are aware that some members may be having problems purchasing content. We are working to resolve the issue as quickly as possible, and we will be sure to provide you with frequent updates.
Solution 2: For a game that you purchased and downloaded
If you see this error and you purchased the game, make sure that you're connected and signed in to Xbox Live.
Solution 3: For a game that was downloaded by another family member
If the game was purchased by another family member and there is no per-console licensing for the game, do one of the following:
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