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Error 87DE271F occurs when you try to start a game or app

You see the following error message when you try to start a game or app:

Error 87DE271F

This may mean one of the following:

  • You purchased and downloaded the game, but you're not signed in and connected to Xbox Live.
  • Another family member purchased and downloaded the game, but they're not signed into the Xbox One console.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Social and Gaming: Limited
2017-05-24T09:16:34.0000000-07:00

Affected platforms:

Xbox One

Affected services:

Joining other Xbox Live members in online games

Latest update

Our engineers and developers are actively continuing to work to resolve the issue with matchmaking on games such as . Stay tuned, and thanks for your patience.

Xbox Live Core Services: Limited
2017-05-24T07:15:18.0000000-07:00

Affected platforms:

Xbox 360, Xbox One, Xbox on Windows 10

Affected services:

A subset of users will be unable to start Party Chat sessions.

Latest update

Our engineers and developers are actively continuing to work to resolve the problem(s) that is/are causing some members issues viewing Achievements, Friends List or the activity of friends. Stay tuned, and thanks for your patience.

Solution 2: For a game that you purchased and downloaded

If you see this error and you purchased the game, make sure that you're connected and signed in to Xbox Live.

Solution 3: For a game that was downloaded by another family member

If the game was purchased by another family member and there is no per-console licensing for the game, do one of the following:

  • The family member who purchased the game needs to sign in to the Xbox One console.
  • The person who purchased the game can set the console as their home console. For more information, see About My home Xbox.

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