You see the following error message when you try to start a game or app:
This may mean one of the following:
To resolve this problem, try the following solutions:
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Joining other Xbox Live members in online games
Our engineers and developers are actively continuing to work to resolve the issue with matchmaking on games such as . Stay tuned, and thanks for your patience.
Xbox 360, Xbox One, Xbox on Windows 10
A subset of users will be unable to start Party Chat sessions.
Our engineers and developers are actively continuing to work to resolve the problem(s) that is/are causing some members issues viewing Achievements, Friends List or the activity of friends. Stay tuned, and thanks for your patience.
Solution 2: For a game that you purchased and downloaded
If you see this error and you purchased the game, make sure that you're connected and signed in to Xbox Live.
Solution 3: For a game that was downloaded by another family member
If the game was purchased by another family member and there is no per-console licensing for the game, do one of the following:
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