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Error ACC1310 occurs when using your Microsoft account to sign in to your Xbox One console

You see the following error and message when trying to use your Microsoft account to sign in to your Xbox One console:

  • ACC1310
  • There was a problem, but it should work if you try again.

This means that there was a problem with the sign-in process.

Solutions

To resolve this problem, press the Xbox button on your Xbox One wireless controller and then try to sign in to your profile again.

If you keep experiencing the problem, contact Xbox Support.

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