You see the following error code and message when signing into your Xbox One console:
Sorry, there was a problem with a response from the service.
This means that there was a problem with a response from the Xbox Live service.
Check the Xbox Live service status.
If you see any alerts here, wait until the service is up and running and try again:
Creating new accounts on Xbox Live, managing those accounts, or recovering an account on a different device
Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems purchasing content. Stay tuned, and thanks for your patience.
Xbox 360, Xbox One, Xbox on Windows 10, Xbox on other devices
Signing into Xbox Live
Hello Xbox members, we know you’re having issues signing in to Xbox Live, and our best engineers are working to fix the issue as quickly as possible. Thanks for being patient while we get everything back to normal! We’ll post an update as soon as we know more.
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Error ACC5015 occurs when signing in to your Xbox One console with your Microsoft account" issue you were reading about or a different issue?