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Error CP315 occurs when trying to update address information from an Xbox One console

You see the following error code and message when you try to update your Xbox Live account’s address information from your Xbox One console:

CP315

Your city, county and postcode didn’t match. We’ll go back to where you can check and fix them.

This means that the city, county or postcode that you entered don’t match and are incorrect.

Solutions

To resolve this problem, verify that the city, county or postcode information that you entered are correct. To verify (or change) the information, see Change your Xbox Live account information.

If you keep experiencing the problem, contact Xbox Support.

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