After you complete achievements and challenges on your Xbox One, you can claim rewards and raise your gamerscore. To successfully unlock achievements and challenges, you need to make sure the following are true:
Challenges must be completed within a set amount of time. You have weeks, months or just hours to complete the challenge. If you don’t complete it within the given timeframe, you won't receive a reward.
You can earn app achievements just for using an app. For example, you can earn achievements by watching a film on Netflix. These achievements are at the app developer’s discretion. App achievements do not affect gamerscore, though they may bring other in-app rewards.
If you meet the requirements to complete the achievement or challenge, but you don't see the “toast” icon or the achievement isn't listed, try the solutions below.
Solution 1: Check your achievement progress on your console
You may not be notified of or see an updated gamerscore right away when you unlock an achievement. The Xbox Live service validates your achievement, which may cause a short delay.
If your gamerscore is not updated online, verify that it’s updated locally on your Xbox One console. After your gamerscore is updated on your console, verify that the changes are synchronised on Xbox Live.
To see your achievements on your console:
Note If you have the TrueAchievements app installed on your console, the option to search the app is displayed. This lets you confirm you’ve completed all of the required elements to unlock that achievement.
If your achievement is unlocked on your console, it may not be synchronised with Xbox Live. Allow up to 72 hours for this synchronisation to take place.
Solution 2: Check your achievement progress online
You can check the progress of your achievement online to verify that your console has synchronised with Xbox Live.
To view your achievements online:
If the achievement appears under “Locked Achievements,” either the console isn’t yet synchronised with Xbox Live, or the achievement was not successfully unlocked.
Solution 3: Ensure you’re connected to Xbox Live
If a completed achievement hasn't appeared online after 72 hours, your console may not be connected to Xbox Live. If you completed an achievement or challenge while offline, you won’t receive related notices or rewards until you connect to Xbox Live.
To check that you’re connected:
Solution 4: Restart your console
Restarting your console will ensure that any achievements awaiting synchronisation on the console are re-sent to Xbox Live.
To restart your console:
If you can't restart your console this way, you can also restart by following these steps:
Once you’ve restarted your console, allow up to 72 hours for the synchronisation to take place.
Solution 5: Remove and redownload your account
The account information stored on your console may be out of date. To update your account information, delete and then redownload your account. Here's how:
Note These steps don't uninstall any games or apps.
If you still don't see your completed achievement or challenge, visit the Xbox Support Forums to see what other users are saying about these topics or to ask your own questions, and view the following conversations:
Note that Xbox Support Forums content is available only in English. To translate Xbox Support Forums content into another language, paste the URL into an online translation tool such as Bing Translator.
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