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How to use the OneGuide issue reporter on your Xbox One console

You can now report OneGuide problems right from your Xbox One console.

Issues you can report

You can report the following issues with the OneGuide issue reporter:

  • Missing TV provider
  • Missing TV line-up
  • Missing channel
  • Wrong program info
  • Wrong channel
  • Audio problem
  • Video problem
  • Other

How to use the OneGuide issue reporter

  1. Scroll left from Home to open the guide.
    Note Double-tapping the Xbox button  will open the guide from any other screen on the console.
  2. Select Settings.
  3. Select All settings.
  4. Select TV & OneGuide.
  5. Select Troubleshooting.
  6. Select Report a OneGuide problem.
  7. Select Report issue for your cable or satellite box or Report issue for your USB TV tuner.
The 'Report a OneGuide problem' screen on Xbox One
  1. Select Select One to access the drop-down menu that lists the issues you can report.
  2. From the drop-down menu, select the issue you want to report.
The 'Missing TV provider' option is highlighted on the 'Report a OneGuide problem' screen.
  1. Select Next.
The Next button option is highlighted on the 'Report a OneGuide problem' screen.
  1. After you've selected the issue, the OneGuide issue reporter will ask you to enter more information. When you've finished, press the Menu button  on your Xbox controller to select Enter.
A box is provided to enter the TV provider name on the 'Missing TV provider' screen.
  1. Select Next to complete your report and return to your previous activity.
The Next button is highlighted on the Report a OneGuide problem screen that lists your TV provider details.

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