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The installation process stops at or near 0% when you try to install an Xbox One game from a disc

Problem

When you try to install an Xbox One game from a disc, the installation process stops at or near 0%. No matter how long you wait, the installation process remains at or near 0%.

Note This issue can occur if you are connected to Xbox Live.

Solution

To resolve this issue, disconnect from Xbox Live, install the game and then reconnect to Xbox Live. Here's how:

  1. Disconnect your Xbox One console from Xbox Live. To disconnect your console from Xbox Live:
    • Wired connection: If you use a wired connect, just unplug the Ethernet cable from the back of your Xbox One console.
    • Wireless connection:
        1. Go to the Home screen.
        2. Press the Menu button on the controller.
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        1. Select Settings.
          Note You can say "Xbox, go to settings" from any screen, but you’ll need a controller once you’re on the Settings screen.
        2. Select Network.
        3. Select Disconnect wireless.
    1. Power cycle your Xbox One console. To do this, turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds.
    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
      Note If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.
    3. Restart your Xbox One console and let the game install.
    4. Reconnect to Xbox Live.
      Note You may be prompted to install an update for the game after you reconnect to Xbox Live.

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