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Find your Microsoft account email address
Learn how to find your Microsoft account email address so you can sign in.
"The email address or password you entered is not valid" error occurs for Xbox Live on Xbox 360
Learn how to fix the following Xbox 360 error message: "The email address or password you entered is not valid. Please try again."
You’re asked to update your account when downloading your Xbox Live profile
Find out why you’re asked to update your account information when you download your Xbox Live profile.
You can’t complete parental consent when creating Xbox Live child account
Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
Reopen your Microsoft account
Learn how to reopen your Microsoft account.
How to remove your Microsoft account password from your Xbox 360 or Xbox One console
Learn how to remove your Microsoft account password from your Xbox 360 or Xbox One console.
Change your sign-in preferences on your Xbox One console
Learn how to change your sign-in preferences on your Xbox One console.

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