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Password and security

Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
Find your Microsoft account email address
Learn how to find your Microsoft account email address so you can sign in.
"The email address or password you entered is not valid" error occurs for Xbox Live on Xbox 360
Learn how to fix the following Xbox 360 error message: "The email address or password you entered is not valid. Please try again."
You can’t complete parental consent when creating Xbox Live child account
Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
Verify the security information for your Microsoft account
Learn how to verify the security information for your Microsoft account so you can use it to prove your identity if you need to make changes to your account.
Xbox 360 online safety and privacy settings
Find information about the online safety and privacy settings Xbox 360 offers. Also learn how to promote a child account to an adult account.
Manage privacy and online safety for Xbox One and Xbox 360 from your computer
Learn how to manage privacy and online safety controls for Xbox One and Xbox 360 from your computer.
You are repeatedly prompted for your password and can't sign in on Xbox One
Learn what to do if you are repeatedly prompted for your password on Xbox One.
Microsoft account security information overview
Learn why you’re unexpectedly prompted for your Microsoft email account and password. Also, learn how security information helps protect your Microsoft account.
Turn off two-step verification
Learn how to turn off two-step verification.
Update all of your Microsoft account security information
Learn how to replace out-of-date security information to help protect your Microsoft account.

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