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Xbox Live

Xbox 360: I get an error message when I test my Xbox Live connection
If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
Troubleshoot Xbox 360 connection to Xbox Live
If you can’t connect your Xbox 360 console to Xbox Live or are experiencing a slow or low-quality connection, try these solutions to resolve the issue.
"I’m connecting to Xbox Live for the first time."
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
I can’t hear my friends online, or I can’t join or host a multiplayer game on Xbox Live
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
"I’ve connected to Xbox Live before, but I can’t connect now."
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Learn about error code xxxx-xxxx-xx8x-xxxx-8007-xxxx and what to do if you see it when you try to download an update to your Xbox 360 console.
About Xbox Live on Xbox 360
Xbox Live is the online service for Xbox 360. Read this page to find out more about Xbox Live and how to connect your console.
Find friends and connect on Xbox Live
Learn how to find and connect with your friends on Xbox Live. Find out how to send a friend request, start a party, remove a friend, and more on your Xbox 360 console.
Learn how to fix error 0x8000FFFF so you can launch a game or join a party chat on Xbox One or access Xbox Live on Xbox 360.
Learn what to do if you see error code xxxx-xxxx-xx8x-xxxx-8007-274C when you’re trying to download an update to your Xbox 360 console
Learn what to do if you see error C000-0185 when downloading an update to your Xbox 360 console.

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