If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
If you’re having trouble connecting your Xbox 360 console to Xbox Live or are experiencing a slow or low-quality connection, try these solutions to resolve the issue.
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Learn what to do if you see error 80153003 when you're using Xbox Live on your Xbox 360 console.
Learn what to do if you see error code 8C15000C when you try to make a purchase on Xbox 360.
Learn about error code 8007045D and what to do if you see it when you try to download your Xbox Live profile.
Learn what to do if you see error 80070020 when you’re trying to download your Xbox Live profile on your Xbox 360 console.
Learn what to do if you see error 80070525 when you’re using Xbox Live.
Learn about error 80151904 and what to do if you see it when you try to use Xbox Live on your Xbox 360.