If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
If you’re having trouble connecting your Xbox 360 console to Xbox Live or are experiencing a slow or low-quality connection, try these solutions to resolve the issue.
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Learn what to do if you see error code xxxx-xxxx-xx8x-xxxx-8007-2751 when you’re trying to download an update to your Xbox 360 console.
Learn what to do if you see error code 80070490 when you use Xbox Live or Xbox Video.
Learn what to do if you see error 80151904 when you try to use Xbox Live on Xbox 360.
Learn about error 80169d3a and what to do if you see it when you’re using Xbox Live on your Xbox 360.
Xbox Live chat lets you communicate with your friends and other gamers through Xbox 360. Learn how to enable chat and what accessories you need.
Learn how to find and connect with your friends on Xbox Live. Find out how to send a friend request, start a party, remove a friend, and more on your Xbox 360 console.