An app or device doesn't prompt you for a security proof

I turned on two-step verification. How do I sign in to an app or device that doesn’t prompt for security proofs?

Some apps (like the mail apps on some smartphones) or devices (like the Xbox consoles) can't prompt you to enter a security proof when you try to sign in. If you get an incorrect password error with an app or device, you'll need to create a unique app password to sign in.

After you sign in with your app password, you're all set to use that app or device. You will use this new app password to sign in to your device instead of your Microsoft account password.

You'll need to create and sign in with an app password once for each app or device that can't prompt you for a security proof.

  1. Sign in to your Microsoft account.
  2. Under Password and security info, tap or click Edit security info.
    If you're prompted for a security proof, enter it and tap or click Submit.
  3. Under App passwords, tap or click Create a new app password.
    A new app password is generated and appears on your screen.
  4. On your Xbox console, when you are prompted for your Microsoft account password, enter the app password that is displayed on the screen.

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