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You are repeatedly prompted for your password and can't sign in on Xbox One

When trying to sign in to your Xbox One console, you are repeatedly prompted to enter your password, and you can't complete sign-in.

Solutions

Solution 1: Reboot your Xbox One console

  1. Scroll left on the Home screen to open the guide.
    Note Double-tapping the Xbox button will open the guide from any other screen on the console.
  2. Select Settings.
  3. Select Restart console.
  4. Select Yes to confirm.
  5. Try to sign in again.

If this solution didn't resolve the issue, go to the next solution on this page.

Solution 2: Remove and then re-add your account to the console

Step 1: Remove your account from the console

  1. Scroll left on the Home screen to open the guide.
    Note Double-tapping the Xbox button will open the guide from any other screen on the console.
  2. Select Settings.
  3. Select All Settings.
  4. Under Account, select Remove accounts.
  5. Select your account, and then confirm removal.

    Note You may need to repeat the account removal process up to five times to clear the account from the list.

Step 2: Reboot your Xbox One console

  1. Scroll left from Home to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Under Account, select Restart console.

Step 3: Re-add your account to the console

  1. Scroll left from Home to open the guide.
  2. Select Sign in.
  3. Select Add & manage.
  4. Select Add new.
  5. Enter your Microsoft account email address and password.
  6. Complete the personalization settings on the next several screens.

If this solution didn't resolve the issue, go to the next solution.

Solution 3: Restore factory settings

If you still can't sign in, you will have to restore the default factory settings on the console. To do this, see How to reset your console to factory defaults on Xbox One.

Warning Restoring your console to the factory default settings erases all accounts, apps, games, saved games, and settings. Anything that has not been synchronized with Xbox Live will be lost. (Your console syncs with Xbox Live automatically when it is connected with the service.)

If you keep experiencing the problem, contact Xbox Support.

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